Customer Effort Score (CES)   30-slide PPT PowerPoint presentation slide deck (PPTX)
$29.00

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Customer Effort Score (CES) (30-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
Customer Effort Score (CES) (30-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
Customer Effort Score (CES) (30-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
Customer Effort Score (CES) (30-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
Customer Effort Score (CES) (30-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
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Customer Effort Score (CES) (30-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
Customer Effort Score (CES) (30-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
Customer Effort Score (CES) (30-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
Customer Effort Score (CES) (30-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
Customer Effort Score (CES) (30-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
Customer Effort Score (CES) (30-slide PPT PowerPoint presentation slide deck (PPTX)) Preview Image
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Customer Effort Score (CES) (PowerPoint PPTX Slide Deck)

PowerPoint (PPTX) 30 Slides FlevyPro Document

$29.00
FlevyPro price: FREE (included in subscription)
This framework is developed by a team of former McKinsey and Big 4 consultants. The presentation follows the headline-body-bumper slide format used by global consulting firms.
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DESCRIPTION

This product (Customer Effort Score [CES]) is a 30-slide PPT PowerPoint presentation slide deck (PPTX), which you can download immediately upon purchase.

In a world where Customer Loyalty and Satisfaction are paramount, the Customer Effort Score (CES) emerges as a beacon guiding organizations to optimize their interactions. This presentation is centered around one of the most impactful Customer Experience metrics: CES.

Throughout this PowerPoint presentation, we will discuss the essence of CES, exploring its definition, significance, and practical implementation. We'll uncover how CES plays a role in understanding the ease of customer interactions, thereby shaping customers' loyalty and advocacy.

We also discuss the history and evolution of CES, compare it with other Customer Experience metrics, and unlock the pros and cons that influence its strategic application. We'll also navigate through real-world cases that illustrate when and how to utilize CES to enhance Customer Experiences. We will delve deeper into the 3 usages of CES:

Case 1: Immediately after a Purchase or Subscription Interaction
Case 2: Post-Service Interaction Assessment
Case 3: Supplementing Product Teams' UI/UX Testing:

By the end of this PowerPoint presentation on the Customer Effort Score, you'll be equipped with a comprehensive understanding of CES's intricacies, empowering you to harness its potential to optimize customer interactions and drive business success. We discuss various ways of implementing CES, including the Likert Scale and Emoticon Ratings.

This PowerPoint presentation on the Customer Effort Score also includes slide templates for you to use in your own business presentations.

Got a question about the product? Email us at flevypro@flevy.com.

Source: Best Practices in Customer Experience, Customer Satisfaction, Customer Loyalty PowerPoint Slides: Customer Effort Score (CES) PowerPoint (PPTX) Presentation Slide Deck, LearnPPT Consulting

PPT SLIDE DEEP DIVES

Visualizing Customer Effort through Emoticon Ratings

Key Considerations for Effective CES Survey Questions

Leveraging Customer Effort Score for UI/UX Optimization

Integrating Customer Experience Metrics for Comprehensive Insights


$29.00
FlevyPro price: FREE (included in subscription)
This framework is developed by a team of former McKinsey and Big 4 consultants. The presentation follows the headline-body-bumper slide format used by global consulting firms.
Add to Cart
  

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