Interested in Digital Strategy in Q4 2020? Download our FREE whitepaper on this topic. This is an exclusive promotion being run on LinkedIn.

  Please register (it's free!) or login to view the remaining preview.
If you are logged in, your referral link [?] is automatically included below.
EMBED CODE (Copy and Paste)


BENEFITS OF DOCUMENT

  1. Easier implementation of Service Level Management in your Organisation
  2. Templates for SLA, OLA, UC, Service Reviews
  3. ISO 20000, ITIL best practice compliant

DOCUMENT DESCRIPTION

This document establishes a Service Level Management (SLM) process according to ITSM best practice and ISO 20000. (Word document including Visio diagram of the process)

This document introduces the Service Level Management process Framework; the workflow, roles and responsibilities, RACI Matrix, KPIs, metrics, procedures, and policies needed to implement a high quality process.

Document contains suggested templates for Service Level Agreement (SLA), Operational Level Agreement (OLA), Underpinning Contract (UC) structure, Service Review Meeting Agenda.


This document introduces the Service Level Management process Framework; the workflow, roles and responsibilities, RACI Matrix, KPIs, metrics, procedures, and policies needed to implement a high quality process.

Document contains suggested templates for Service Level Agreement (SLA), Operational Level Agreement (OLA), Underpinning Contract (UC) structure, Service Review Meeting Agenda.

This document introduces the Service Level Management process Framework; the workflow, roles and responsibilities, RACI Matrix, KPIs, metrics, procedures, and policies needed to implement a high quality process.

Document contains suggested templates for Service Level Agreement (SLA), Operational Level Agreement (OLA), Underpinning Contract (UC) structure, Service Review Meeting Agenda.

This document introduces the Service Level Management process Framework; the workflow, roles and responsibilities, RACI Matrix, KPIs, metrics, procedures, and policies needed to implement a high quality process.

Document contains suggested templates for Service Level Agreement (SLA), Operational Level Agreement (OLA), Underpinning Contract (UC) structure, Service Review Meeting Agenda.

Got a question about the product? Email us at [email protected] or ask the author directly by using the form to the right. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Service Level Management (SLM) Template - Process Guide Word document

 
Top Flevy Author [?]

Service Level Management (SLM) Template - Process Guide

Sold by Ivana Nissen (this author has 25 documents)

$45.00

ALL FEES INCLUDED
Add to Cart
  

This business document is categorized under the function(s):

It applies to All Industries

File Type: Word (docx)

File Size: 512 KB

Number of Pages: 66

Related Topic(s): ITIL

Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document.

This product contains a supplemental PDF document.

Initial upload date (first version): Dec 7, 2017
Most recent version published: Feb 14, 2018

Ask the Author a Question

Must be logged in Click here to log in






CUSTOMER TESTIMONIALS




SELECT CUSTOMERS

Since 2012, we have provided best practices to over 5,000 businesses and organizations of all sizes across the world—in over 130 countries. Below is just a very small sample of our customer base.



Did you know?
The average daily rate of a McKinsey consultant is $6,625 (not including expenses). The average price of a Flevy document is $65.



CUSTOMERS ALSO BOUGHT THESE DOCUMENTS

68-page Word document and supporting PDF
$45.00
Author: Ivana Nissen
54-page Word document
$45.00
Author: Ivana Nissen
32-slide PowerPoint deck and supporting PDF
$30.00
Author: Ivana Nissen
34-slide PowerPoint deck and supporting PDF
$25.00
Author: Ivana Nissen
11-page Word document
$30.00
129-slide PowerPoint deck
$70.00
50-slide PowerPoint deck
$75.00
Excel workbook
$45.00
Author: Ivana Nissen
27-slide PowerPoint deck and supporting PDF
$25.00
Author: Ivana Nissen
27-page Word document
$30.00
Excel workbook
$40.00
76-slide PowerPoint deck
$65.00

 
RELATED TOPICS

TOP 10 TOPICS

Become your organization's resident expert on...

Digital Transformation
 
Strategy Development
 
Organizational Design (OD)
 
Performance Management
 
Post-merger Integration (PMI)
 
Organizational Culture (OC)
 
Business Transformation
 
Innovation Management
Interested in something else? Browse our 350+ Business Toolkits of best practices, each focused on a specific management topic.