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BENEFITS OF DOCUMENT

Easier implementation of Service Level Management in your Organisation
Templates for SLA, OLA, UC, Service Reviews
ISO 20000, ITIL best practice compliant

DOCUMENT DESCRIPTION

This document establishes a Service Level Management (SLM) process according to ITSM best practice and ISO 20000. (Word document including Visio diagram of the process)

This document introduces the Service Level Management process Framework; the workflow, roles and responsibilities, RACI Matrix, KPIs, metrics, procedures, and policies needed to implement a high quality process.

Document contains suggested templates for Service Level Agreement (SLA), Operational Level Agreement (OLA), Underpinning Contract (UC) structure, Service Review Meeting Agenda.

This document introduces the Service Level Management process Framework; the workflow, roles and responsibilities, RACI Matrix, KPIs, metrics, procedures, and policies needed to implement a high quality process.

Document contains suggested templates for Service Level Agreement (SLA), Operational Level Agreement (OLA), Underpinning Contract (UC) structure, Service Review Meeting Agenda.

This document introduces the Service Level Management process Framework; the workflow, roles and responsibilities, RACI Matrix, KPIs, metrics, procedures, and policies needed to implement a high quality process.

Document contains suggested templates for Service Level Agreement (SLA), Operational Level Agreement (OLA), Underpinning Contract (UC) structure, Service Review Meeting Agenda.

This document introduces the Service Level Management process Framework; the workflow, roles and responsibilities, RACI Matrix, KPIs, metrics, procedures, and policies needed to implement a high quality process.

Document contains suggested templates for Service Level Agreement (SLA), Operational Level Agreement (OLA), Underpinning Contract (UC) structure, Service Review Meeting Agenda.

Got a question about the product? Email us at [email protected] or ask the author directly by using the form to the right. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Service Level Management (SLM) Template - Process Guide Word document

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Service Level Management (SLM) Template - Process Guide

Sold by Ivana Nissen (this author has 36 documents)

$45.00

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This business document is categorized under the function(s):

Information Technology ITSM

It applies to All Industries

File Type: Word (docx)

File Size: 512 KB

Number of Pages: 66

Related Topic(s): ITIL

Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document.

This product contains a supplemental PDF document.

Initial upload date (first version): Dec 7, 2017
Most recent version published: Feb 14, 2018

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