Please register (it's free!) or login to view the remaining preview.

If you are logged in, your referral link [?] is automatically included below.

EMBED CODE (Copy and Paste)

BENEFITS OF DOCUMENT

Easier implementation of Service Level Management in your Organisation
Templates for SLA, OLA, UC, Service Reviews
ISO 20000, ITIL best practice compliant

DOCUMENT DESCRIPTION

This document establishes a Service Level Management (SLM) process according to ITSM best practice and ISO 20000. (Word document including Visio diagram of the process)

This document introduces the Service Level Management process Framework; the workflow, roles and responsibilities, RACI Matrix, KPIs, metrics, procedures, and policies needed to implement a high quality process.

Document contains suggested templates for Service Level Agreement (SLA), Operational Level Agreement (OLA), Underpinning Contract (UC) structure, Service Review Meeting Agenda.

This document introduces the Service Level Management process Framework; the workflow, roles and responsibilities, RACI Matrix, KPIs, metrics, procedures, and policies needed to implement a high quality process.

Document contains suggested templates for Service Level Agreement (SLA), Operational Level Agreement (OLA), Underpinning Contract (UC) structure, Service Review Meeting Agenda.

This document introduces the Service Level Management process Framework; the workflow, roles and responsibilities, RACI Matrix, KPIs, metrics, procedures, and policies needed to implement a high quality process.

Document contains suggested templates for Service Level Agreement (SLA), Operational Level Agreement (OLA), Underpinning Contract (UC) structure, Service Review Meeting Agenda.

This document introduces the Service Level Management process Framework; the workflow, roles and responsibilities, RACI Matrix, KPIs, metrics, procedures, and policies needed to implement a high quality process.

Document contains suggested templates for Service Level Agreement (SLA), Operational Level Agreement (OLA), Underpinning Contract (UC) structure, Service Review Meeting Agenda.

Got a question about the product? Email us at [email protected] or ask the author directly by using the form to the right. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Service Level Management (SLM) Template - Process Guide document

This document is part of the following Business Toolkit:

ITIL	View Details

Top Flevy Author [?]

Service Level Management (SLM) Template - Process Guide

Sold by Ivana Nissen (this author has 36 documents)

$45.00

ALL FEES INCLUDED

Add to Cart

This business document is categorized under the function(s): Information Technology ITSM

It applies to All Industries.

File Type: (66-page Word Document)

File Size: 512 KB

Number of Tabs: 66

Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document.

This product contains a supplemental PDF document.

Initial upload date (first version): Dec 7, 2017
Most recent version published: Feb 14, 2018

Ask the Author a Question

Must be logged in Click here to log in

CUSTOMER TESTIMONIALS

"As a niche strategic consulting firm, Flevy and FlevyPro frameworks and documents are an on-going reference to help us structure our findings and recommendations to our clients as well as improve their clarity, strength, and visual power. For us, it is an invaluable resource to increase our impact and value."

– David Coloma, Consulting Area Manager at Cynertia Consulting

"The wide selection of frameworks is very useful to me as an independent consultant. In fact, it rivals what I had at my disposal at Big 4 Consulting firms in terms of efficacy and organization."

– Julia T., Consulting Firm Owner (Former Manager at Deloitte and Capgemini)

"I like your product. I'm frequently designing PowerPoint presentations for my company and your product has given me so many great ideas on the use of charts, layouts, tools, and frameworks. I really think the templates are a valuable asset to the job."

– Roberto Fuentes Martinez, Manager at Technology Transformation Advisory

"As an Independent Management Consultant, I find Flevy to add great value as a source of best practices, templates and information on new trends. Flevy has matured and the quality and quantity of the library is excellent. Lastly the price charged is reasonable, creating a win-win value for the customer, Flevy and the various authors. This is truly a service that benefits the consulting industry and associated clients. Thanks for providing this service. "

– Jim Schoen, Principal at FRC Group

"Flevy is our 'go to' resource for management material, at an affordable cost. The Flevy library is comprehensive and the content deep, and typically provides a great foundation for us to further develop and tailor our own service offer."

– Chris McCann, Founder at Resilient.World

"FlevyPro has been a brilliant resource for me, as an independent growth consultant, to access a vast knowledge bank of presentations to support my work with clients. In terms of RoI, the value I received from the very first presentation I downloaded paid for my subscription many times over! The quality of the decks available allows me to punch way above my weight – it's like having the resources of a Big 4 consultancy at your fingertips at a microscopic fraction of the overhead."

– Roderick Cameron, Founding Partner at SGFE Ltd

"I have found Flevy to be an amazing resource and library of useful presentations for lean sigma, change management and so many other topics. This has reduced the time I need to spend on preparing for my performance consultation. The library is easily accessible and updates are regularly provided. A wealth of great information."

– Cynthia Howard RN, PhD, Executive Coach at Ei Leadership

"I have used FlevyPro for several business applications. It is a great complement to working with expensive consultants. The quality and effectiveness of the tools are of the highest standards."

– Moritz Bernhoerster, Global Sourcing Director at Fortune 500

"FlevyPro provides business frameworks from many of the global giants in management consulting that allow you to provide best in class solutions for your clients."

– David Harris, Managing Director at Futures Strategy

"My FlevyPro subscription provides me with the most popular frameworks and decks in demand in today’s market. They not only augment my existing consulting and coaching offerings and delivery, but also keep me abreast of the latest trends, inspire new products and service offerings for my practice, and educate me in a fraction of the time and money of other solutions. I strongly recommend FlevyPro to any consultant serious about success."

– Bill Branson, Founder at Strategic Business Architects

"As a consultant requiring up to date and professional material that will be of value and use to my clients, I find Flevy a very reliable resource.

The variety and quality of material available through Flevy offers a very useful and commanding source for information. Using Flevy saves me time, enhances my expertise and ends up being a good decision."

– Dennis Gershowitz, Principal at DG Associates

"One of the great discoveries that I have made for my business is the Flevy library of training materials.

As a Lean Transformation Expert, I am always making presentations to clients on a variety of topics: Training, Transformation, Total Productive Maintenance, Culture, Coaching, Tools, Leadership Behavior, etc. Flevy usually has just what I need to make my point.

It is well worth the money to purchase these presentations. Sure, I have the knowledge and information to make my point. It is another thing to create a presentation that captures what I want to say. Flevy has saved me countless hours of preparation time that is much better spent with implementation that will actually save money for my clients."

– Ed Kemmerling, Senior Lean Transformation Expert at PMG

"If you are looking for great resources to save time with your business presentations, Flevy is truly a value-added resource. Flevy has done all the work for you and we will continue to utilize Flevy as a source to extract up-to-date information and data for our virtual and onsite presentations!"

– Debbi Saffo, President at The NiKhar Group

"As a consulting firm, we had been creating subject matter training materials for our people and found the excellent materials on Flevy, which saved us 100's of hours of re-creating what already exists on the Flevy materials we purchased."

– Michael Evans, Managing Director at Newport LLC

"As a small business owner, the resource material available from FlevyPro has proven to be invaluable. The ability to search for material on demand based our project events and client requirements was great for me and proved very beneficial to my clients. Importantly, being able to easily edit and tailor the material for specific purposes helped us to make presentations, knowledge sharing, and toolkit development, which formed part of the overall program collateral. While FlevyPro contains resource material that any consultancy, project or delivery firm must have, it is an essential part of a small firm or independent consultant's toolbox."

– Michael Duff, Managing Director at Change Strategy (UK)

SELECT CUSTOMERS

Since 2012, we have provided best practices to over 5,000 businesses and organizations of all sizes across the world—in over 130 countries. Below is just a very small sample of our customer base.

Did you know?

The average daily rate of a McKinsey consultant is $6,625 (not including expenses). The average price of a Flevy document is $65.

VIEW BY

Are you a business professional?
Join Flevy and sell your business documents.

Just as the mobile apps market has helped software developers earn sustainable, passive income, we hope Flevy will do the same for business professionals, like yourself. There's no reason to let your IP collect dust when it can be making you perpetual income.

CUSTOMERS ALSO BOUGHT THESE DOCUMENTS

	ITIL 4 Foundation - PPT (New) Listed under: Information Technology IT Service Management View more from: Ivana Nissen Top Flevy Author [?] 234-slide PowerPoint deck. ITIL 4 Foundation PPT: 200+ pages PPT including 75+ Exam preparation Questions ( Note: There is also a packaged offering including additionally the poster: see "ITIL 4 Foundation - PPT + ITIL 4 Poster ... [read more]	$65.00 Add to Cart View Details
	ITIL 4 Poster: ITIL 4 Key Concepts (2019) - New Listed under: Information Technology View more from: Ivana Nissen Top Flevy Author [?] 2-page PDF document. ITIL 4 Poster - 2019, ITIL 4 - Service Value System Poster - printable in A1, A2, A3 ( Note: This poster is also available as part od "ITIL 4 Foundation - PPT + ITIL 4 Poster" as well as "ITIL 4 - Bundle of 5 ... [read more]	$25.00 Add to Cart View Details
	ITIL Service Catalogue Template Listed under: Information Technology View more from: Dartview Consulting Top Flevy Author [?] 11-page Word document. This document is based on ITIL v3 and provides a template for a detailed Service Catalogue. A Service Catalogue is one of the three elements of an IT Service Providers, Service Portfolio. The Service Portfolio is the complete set of ... [read more]	$30.00 Add to Cart View Details
	ITIL V3 Service Management Overview Listed under: Information Technology Strategy, Marketing, & Sales View more from: Dartview Consulting Top Flevy Author [?] 129-slide PowerPoint deck. This document is a 129-slide PowerPoint presentation that provides an overview of IT Service Management based on the ITIL V3 Best Practice Framework, and is inclusive of the 2011 updates The whole of the Service Lifecycle (Service ... [read more]	$70.00 Add to Cart View Details
	Incident Management Process PPT (IT ServiceManagement, ITSM) Listed under: Information Technology ITSM View more from: Ivana Nissen Top Flevy Author [?] 34-slide PowerPoint deck and supporting PDF. Incident Management Process is essential Process in Service Support. Document describes the process in detail including very detailed description of Process flow steps. Other than that, document contains Incident Management key ... [read more]	$25.00 Add to Cart View Details
	Incident Management Workflow - Process Guide Listed under: Information Technology ITSM View more from: Ivana Nissen Top Flevy Author [?] 68-page Word document and supporting PDF. This document establishes an Incident Management (IM) process according to ITSM best practice and ISO 20000. (Word document including Visio diagram of the process) This document introduces the Incident Management process ... [read more]	$45.00 Add to Cart View Details
	Change Management Process - PPT (IT Service Management, ITSM) Listed under: Information Technology ITSM View more from: Ivana Nissen Top Flevy Author [?] 32-slide PowerPoint deck and supporting PDF. Change Management Process is essential Process in Service Transition. Process is contained in ITSM best practices. Document describes the process in detail including Process flow, key definitions, process roles, CSFs, KPIs, Risks and Challenges.	$30.00 Add to Cart View Details
	ITIL v3 Business Relationship Management Overview Listed under: Information Technology Strategy, Marketing, & Sales View more from: Dartview Consulting Top Flevy Author [?] 50-slide PowerPoint deck. This document is a 50-slide PowerPoint presentation that provides an overview of the Business Relationship Management process/role within the ITIL V3 Best Practice Framework. BRM has become an increasingly important process/role as ... [read more]	$75.00 Add to Cart View Details
	Problem Management Process PPT (ITSM, IT Service Management) Listed under: Information Technology ITSM View more from: Ivana Nissen Top Flevy Author [?] 27-slide PowerPoint deck and supporting PDF. Problem Management Process is a part of Service Operation. This Document contains detailed description of the Problem Management Process, including process steps, roles, KPIs, CSFs, interfaces with other processes. This Document ... [read more]	$25.00 Add to Cart View Details
	Change Management - Process Guide (ITSM, ISO 20000) Listed under: Information Technology View more from: Ivana Nissen Top Flevy Author [?] 54-page Word document. IT Change Management - Process Guide (ITSM best practice, ISO 20000 compliant) This document establishes an Change Management (ChM) process according to IT best practice and ISO 20000. ( 50 pages Word document ... [read more]	$45.00 Add to Cart View Details

Search in...	Document Title Document Description
Author:
Filetype:	PowerPoint Excel Word PDF
Library:	Marketplace FlevyPro [?]

Service Level Management (SLM) Template - Process Guide

Log In Below

Is Your Organization Affected by the Coronavirus Pandemic?

Get Our FREE Product.