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Customer Experience Strategy - Template and Guide
56-slide PowerPoint deck. Customer Experience is fast becoming the key business battleground in many markets.
In order to be successful it is critical that all business create a Customer Experience Strategy, an all encompassing view of how they will deliver [read more]
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$65.00
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Business Process Master List (BPML) Template
Excel workbook. This spreadsheet is at template for conducting a very thorough Business Process Master List (BPML) analysis.
The first tab is the template itself.
The second tab is an illustrative example of a completed BPML spreadsheet. It [read more]
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$40.00
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Design Thinking
240-slide PowerPoint deck. In today's increasing complexity of digital technology and modern business, customers are increasingly choosing products and services based on the quality of the experiences they have with them. To help meet these challenges, an approach [read more]
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$69.00
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Business Case Development Framework
32-slide PowerPoint deck and supporting Excel workbook. The Business Case is an instrumental tool in both justifying a project (requiring a capital budgeting decision), as well as measuring the project's success. The Business Case model typically takes the form of an Excel spreadsheet [read more]
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$49.00
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Balanced Scorecard
27-slide PowerPoint deck. This document explains the Balanced Scorecard (BSC) business framework and how to use it as a strategic management system. BSC is a strategy performance management tool--a semi-standard structured report, supported by proven [read more]
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$39.00
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Transformation Maps
18-slide PowerPoint deck. This document is a collection of 3-Year, 4-Year, and 5-Year Transformation Map (T-Map) PowerPoint Templates.
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$20.00
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Delivering Service Excellence
116-slide PowerPoint deck. Every organization depends on customer service. Due to rising customer expectations, delivering excellent service is no longer a choice but a necessity. When you equip your frontline staff with the skills to create a quality experience for [read more]
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$69.00
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Training Needs Analysis (TNA)
72-slide PowerPoint deck. Training needs analysis is not a compilation of employees' training wants. Neither is it simply talking to a few supervisors or circulating a memo to supervisors asking them to rank the courses listed. To be effective, a training needs [read more]
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$59.00
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Innovation Toolkit - A Playbook for Innovation Blueprint
20-slide PowerPoint deck. This toolkit contains a series of templates that are designed to capture the key elements of a innovative idea.
It is intended to a be a live document that is updated as you go through the discovery journey from idea to a revenue [read more]
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$49.00
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Workplace Leadership
107-slide PowerPoint deck and supporting ZIP. This presentation has 107 slides in all and covers the following topics:
Leadership
The Role of Leadership
Change Leadership
Managing Own Work
Engaging the Multigenerational Workforce
Communication
Section 1: [read more]
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$49.00
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