1. Design, document, and manage work processes
2. Analyze and improve work processes
3. Take action to correct and prevent problems with work processes

DOCUMENT DESCRIPTION

This is an introductory workshop on work processes. It focuses on defining and implementing good work process practices that are covered in the Organizational Excellence Framework (copyright 2010 Dawn Ringrose) publication that integrates global excellence models and provides implementation guidelines for the practitioner. These practices have been validated by over 20 years of research.

The work process practices include: Designing and documenting key processes; Monitoring and controlling processes to ensure service standards are met consistently; Monitoring and controlling processes to ensure system standards are met consistently (e.g. quality, environment, health & safety); Ensuring processes are in place to anticipate or adjust for change (e.g. legislation, new venture, innovation); Taking corrective action when problems occur; Preventing recurrence of problems by making changes to processes; Analyzing processes on a regular basis and make changes aimed at continual improvement; Communicating changes in process to all employees that touch the process; Involving customers, suppliers, and/or partners in designing and analyzing processes; Using external data to compare performance to other organizations (e.g. benchmarks).

Each practice includes a definition, implementation guidelines and practical examples and may include applicable research findings. The workshop is formatted so that participants learn about best management practices related to the topic and have an opportunity to self-assess against the practices and develop an improvement plan to address gaps.

This workshop is part of a consulting toolkit that includes: the Organizational Excellence Framework publication, scenario games, automated assessments, holistic workshops for micro to large size organizations and modular workshops for each key management area (governance, leadership, planning, customers, employees, work processes, suppliers and partners, resource management, continuous improvement & performance measurement).

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