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Incident Management Workflow - Process Guide   68-page Word document
$45.00

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Incident Management Workflow - Process Guide (Word DOCX)

File Type: 68-page Word document
Secondary File: PDF (PDF)

Top 1,000 Best Practice $45.00

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BENEFITS OF DOCUMENT

  1. Easier implementation of Incident Management process in your Organisation
  2. ISO 20000 and ITSM best practice compliant
  3. Templates and Samples for key concepts included ( Prioritization, Major incident Procedure, Reporting...)

DESCRIPTION

This product (Incident Management Workflow - Process Guide) is a 68-page Word document with a supplemental PDF document, which you can download immediately upon purchase.

This document establishes an Incident Management (IM) process according to ITSM best practice and ISO 20000. (Word document including Visio diagram of the process)

This document introduces the Incident Management process Framework; the workflow, roles and responsibilities, RACI Matrix, KPIs, metrics, procedures, and policies needed to implement a high quality process.

Document contains suggested templates for:

•  Incident Life-cycle stages
•  Prioritization Matrix
•  Categorization
•  Incident Closure codes
•  Functional and Hierarchic Escalation Matrix
•  Major Incident Procedure
•  Reporting

Got a question about the product? Email us at support@flevy.com or ask the author directly by using the "Ask the Author a Question" form. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Best Practices in ITIL, Incident Management, Workflow Word: Incident Management Workflow - Process Guide Word (DOCX) Document, Ivana Nissen


$45.00

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OVERVIEW

File Type: Word docx (DOCX)
Secondary File: PDF pdf (PDF)
File Size: 347.6 KB
Number of Pages: 68


ABOUT THE AUTHOR

Author: Ivana Nissen
Additional documents from author: 26

Ivana Nissen is an experienced Director with extensive experience in the Management Consulting industry, specializing in Business Process Design, IT Service Management, and IT Strategy. Ivana has a Master of Science (MSc) in Mathematics and Computer Science. [read more]

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