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IT Service Experience/Customer Satisfaction Mgmt (PDF)
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BENEFITS OF DOCUMENT
- Understand detail of Survey Type and Strategy
- Understand Calculation Models of Survey
DESCRIPTION
This product (IT Service Experience/Customer Satisfaction Mgmt) is a 10-page PDF document, which you can download immediately upon purchase.
In this digital world, can we think of a single moment without IT Services? No, right? In most of the corporate worlds and business, IT has made the life easier in day to day operations enabling digital transformation of business process.
To have the optimum benefits of IT Services and ensure continual service improvement, assessment of quality is very much needed. I am sharing some experiences of IT Service Experience Management including measurement of CSI (Customer Satisfaction Index) for B2B cases( Business to Business).
There are several methods of CSI measurements which can ensure excellences in IT Services if followed effectively. CSI measurement will help to value user feedbacks, reflect their perceptions, actual user experiences etc.
Right customer experience management helps for better sustainable business as well as in continuous growth. Focusing on existing customers i.e. maintaining retention of existing customers are always important for a sustainable business.
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Source: Best Practices in Customer Satisfaction PDF: IT Service Experience/Customer Satisfaction Mgmt PDF (PDF) Document, Md Monirul Islam
OVERVIEW
(PDF)
Working for 13 Years in IT Service area handling large IT support operations, IT asset management operations, service management and user experiences. Experienced in designing process as per ITIL too. I have designed CSI process of multinational organizations with implementation. Experienced in measuring Service Experiences to improve IT Services. Worked in ISO:20000 Project of a large corporate company.
Kindly check my LinkedIn Profile....
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Customer Satisfaction Service Design Customer Experience Product Strategy Customer Loyalty Customer Service Product Launch Strategy Ideation Product Lifecycle Positioning Maturity Model Cyber Security Creativity Innovation Management Mobile Strategy Net Promoter Score Business Transformation Digital Transformation Pricing Strategy
