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BENEFITS OF DOCUMENT

  1. Understand detail of Survey Type and Strategy
  2. Understand Calculation Models of Survey

DOCUMENT DESCRIPTION

In this digital world, can we think of a single moment without IT Services? No, right? In most of the corporate worlds and business, IT has made the life easier in day to day operations enabling digital transformation of business process. To have the optimum benefits of IT Services and ensure continual service improvement, assessment of quality is very much needed. I am sharing some experiences of IT Service Experience Management including measurement of CSI (Customer Satisfaction Index) in B2B Industry.

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Source: IT Service Experience/Customer Satisfaction Management PDF document

 

IT Service Experience/Customer Satisfaction Management

Sold by Md Monirul Islam (this author has 5 documents)

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File Type: PDF (pdf)

File Size: 598.3 KB

Number of Pages: 10

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Initial upload date (first version): May 1, 2018
Most recent version published: May 2, 2018

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