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BENEFITS OF DOCUMENT

  1. Overview of IT Event Management concepts
  2. ISO 20000 and ITSM best practice compliant
  3. Awareness and Implementation Workshop for Event Management process

DOCUMENT DESCRIPTION

IT Event Management Process is a part of IITSM Service Operation.
This Document contains detailed description of the IT Event Management Process, including:

- Key definitions
- Purpose and Objectives
- Scope
- Value to business
- Types and Categories of events
- Process Workflow - step by step
- Triggers
- Process Inputs / Outputs/ Interfaces
- Designing for Event Mgmt
- Challenges
- Risks
- Critical success factors (CSF)
- Key Performance Indicators (KPIs)
- Process Interfaces





IT Event Management Process is a part of IITSM Service Operation.
This Document contains detailed description of the IT Event Management Process
IT Event Management Process is a part of IITSM Service Operation.
This Document contains detailed description of the IT Event Management ProcessIT Event Management Process is a part of IITSM Service Operation.
This Document contains detailed description of the IT Event Management ProcessIT Event Management Process is a part of IITSM Service Operation.
This Document contains detailed description of the IT Event Management ProcessIT Event Management Process is a part of IITSM Service Operation.
This Document contains detailed description of the IT Event Management ProcessIT Event Management Process is a part of IITSM Service Operation.
This Document contains detailed description of the IT Event Management ProcessIT Event Management Process is a part of IITSM Service Operation.
This Document contains detailed description of the IT Event Management Process

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Source: Event Management Process ( ITSM, IT Service Management) PowerPoint document

This document is available as part of the following discount bundle(s):

IT Service Operation - 5 Processes PPT Bundle
 
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Event Management Process ( ITSM, IT Service Management)

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It applies to All Industries

File Type: PowerPoint (pptx)

File Size: 830.8 KB

Number of Slides: 26 (includes cover, transition slides)

Related Topic(s): Service Management ITSM

Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document.

Initial upload date (first version): Mar 26, 2018
Most recent version published: Mar 26, 2018

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