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BENEFITS OF DOCUMENT

Quickly train employees or new hires on the basics of customer service.
Easy-to-remember key points help learners to retain the knowledge gained.

DOCUMENT DESCRIPTION

This is a simple presentation on the ABC's and 123's of providing basic customer service. In this training powerpoint, you can quickly educate employees or new hires who are new to their role as a customer service provider. This module serves as a foundation for you as a service provider to build on more advanced customer service knowledge, techniques and skills.

LEARNING OBJECTIVE

To understand the basics of customer service.

CONTENTS

1. The ABCs of Customer Service
A - Attitude
B - Business knowledge
C - Customer-oriented

2. The 123s of Customer Service
Deal with 1 customer at a time
Customer service is a 2-way exchange
Solve or identify issue in 3 minutes (or less)

In addition to this basic training presentation, you may also be interested in the following powerpoints on customer service (sold separately):

* Customer Service Essentials
* Delivering Service Excellence
* Service Recovery
* Service Excellence Models

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Source: Customer Service Basics PowerPoint document

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Customer Service Basics

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This business document is categorized under the function(s): Operations Strategy, Marketing, & Sales

It applies to All Industries.

File Type: PowerPoint (pptx)

File Size: 4.9 MB

Number of Slides: 23

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Terms of usage (for all documents from Operational Excellence Consulting)

Initial upload date (first version): Jan 20, 2016
Most recent version published: Feb 28, 2020

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