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Flevy Management Insights Q&A
How can the principles of a circular economy be incorporated into a Target Operating Model to drive sustainability and innovation?


This article provides a detailed response to: How can the principles of a circular economy be incorporated into a Target Operating Model to drive sustainability and innovation? For a comprehensive understanding of TOM, we also include relevant case studies for further reading and links to TOM best practice resources.

TLDR Integrating circular economy principles into a Target Operating Model involves comprehensive Strategic Planning, Operational Excellence, and Innovation to minimize waste, optimize resource use, and drive sustainable growth through redesigned products, processes, and business models.

Reading time: 5 minutes


Incorporating the principles of a circular economy into a Target Operating Model (TOM) requires a fundamental shift in how an organization views its operations, supply chain, and product lifecycle. This shift not only drives sustainability but also fosters innovation by reimagining products, services, and systems within a circular framework. By focusing on the redesign of processes, products, and business models, organizations can create value that is decoupled from the consumption of finite resources.

Strategic Planning and Circular Economy

Strategic Planning is the first step in integrating circular economy principles into the TOM. This involves setting clear sustainability goals and aligning them with the organization's mission and business strategy. A circular economy approach requires organizations to rethink and redesign their products and services to minimize waste and make the most of resources. This can include designing for durability, repairability, and recyclability, as well as considering new business models such as product-as-a-service. For example, Philips Lighting's transition to offering lighting as a service is a prime illustration of how circular economy principles can be embedded into Strategic Planning, leading to innovative business models that reduce resource consumption and create a more sustainable operation.

Moreover, incorporating circular economy principles into Strategic Planning necessitates a deep analysis of the organization's value chain to identify areas where circular practices can be implemented. This might involve collaborating with suppliers to ensure the use of sustainable materials or implementing take-back schemes to recycle products at the end of their life. Accenture's research emphasizes the importance of such collaborations, noting that companies that engage in circular supply chains can significantly reduce their environmental footprint while also unlocking new business opportunities.

Finally, Strategic Planning for a circular economy also involves setting measurable targets and KPIs to track progress. These metrics can include the percentage of recycled materials used in products, the reduction in waste produced, or the decrease in carbon emissions. By setting and monitoring these KPIs, organizations can ensure that their move towards a circular economy is both effective and aligned with their overall business objectives.

Explore related management topics: Strategic Planning Supply Chain Value Chain Circular Economy

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Operational Excellence and Process Redesign

Operational Excellence in the context of a circular economy involves optimizing processes to reduce waste, increase efficiency, and extend the lifecycle of products and materials. This requires a comprehensive review of existing operations to identify areas for improvement and redesign processes to minimize resource use and waste generation. For instance, adopting lean manufacturing techniques can help organizations eliminate waste in their production processes, thereby reducing costs and environmental impact.

Process redesign for circularity often involves the implementation of closed-loop systems where waste materials are reused or recycled back into the production process. A notable example is the global furniture retailer IKEA, which has committed to becoming a circular business by 2030. This includes designing products with disassembly in mind, using renewable and recycled materials, and offering services such as furniture leasing and take-back schemes to extend the lifecycle of their products.

Furthermore, technology plays a crucial role in achieving Operational Excellence within a circular economy. Digital technologies such as the Internet of Things (IoT), artificial intelligence (AI), and blockchain can provide the data and insights needed to optimize operations, track the flow of materials, and ensure the authenticity and quality of recycled inputs. For example, blockchain technology can be used to create transparent supply chains that enable the tracking of products and materials, ensuring that they are sustainably sourced and managed throughout their lifecycle.

Explore related management topics: Operational Excellence Artificial Intelligence Lean Manufacturing Internet of Things

Innovation and Circular Economy

Innovation is at the heart of transitioning to a circular economy. This involves not only the development of new products and services but also the creation of new business models that promote the use of renewable resources and extend the lifecycle of products. For example, adopting a product-as-a-service model can shift the focus from product ownership to access, encouraging the design of more durable and maintainable products. This is evident in the case of Xerox, which has successfully implemented a service model for its printing and document management solutions, reducing waste and encouraging the reuse of equipment.

Moreover, innovation in a circular economy extends to the development of new materials that are biodegradable or easier to recycle. Research and development efforts aimed at creating such materials can lead to significant advancements in sustainability. For instance, the development of bioplastics from renewable sources offers a promising alternative to traditional plastics derived from fossil fuels, reducing the environmental impact of products.

Finally, fostering a culture of innovation is essential for organizations aiming to integrate circular economy principles into their TOM. This involves encouraging creativity and experimentation among employees, as well as collaborating with external partners such as startups, research institutions, and other organizations. By creating an ecosystem that supports innovation, organizations can accelerate their transition to a circular economy, driving sustainability and unlocking new opportunities for growth.

In conclusion, integrating circular economy principles into a Target Operating Model is a complex but rewarding endeavor that requires a comprehensive approach encompassing Strategic Planning, Operational Excellence, and Innovation. By rethinking and redesigning products, processes, and business models to minimize waste and make the most of resources, organizations can drive sustainability, reduce their environmental impact, and create a competitive advantage in the market.

Explore related management topics: Target Operating Model Competitive Advantage Document Management

Best Practices in TOM

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TOM Case Studies

For a practical understanding of TOM, take a look at these case studies.

Operational Efficiency Strategy for Mid-Size Automotive Manufacturer

Scenario: The organization, a mid-size automotive manufacturer, is grappling with an outdated target operating model that has led to operational inefficiencies and increased production costs.

Read Full Case Study

Target Operating Model Refinement for Education Sector in Digital Learning

Scenario: The organization is a mid-sized educational institution that has recently transitioned to a hybrid learning model.

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Strategic Target Operating Model Redesign in Telecom

Scenario: The company is a mid-sized telecommunications provider facing significant market pressure due to rapidly changing technology and customer expectations.

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Operational Excellence & Target Operating Model (TOM) Design in Specialty Chemicals

Scenario: The organization is a specialty chemicals producer in North America facing challenges in aligning its operations with strategic objectives.

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Customer Experience Strategy for Luxury Retail in APAC

Scenario: A prominent luxury retail brand in the Asia-Pacific region is at a critical juncture, needing to redefine its Target Operating Model to stay competitive.

Read Full Case Study

Digital Transformation Strategy for Online Education Platform in APAC

Scenario: An emerging online education platform in the Asia-Pacific region is struggling to adapt its target operating model to the rapidly changing digital landscape.

Read Full Case Study


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Related Questions

Here are our additional questions you may be interested in.

How can a Target Operating Model facilitate a company's agility in responding to market changes?
A Target Operating Model enhances a company's agility by defining operations, roles, and processes for Strategic Agility, Operational Excellence, and a Culture of Innovation, enabling swift adaptation to market changes. [Read full explanation]
What are the key considerations for integrating ESG (Environmental, Social, and Governance) principles into a Target Operating Model?
Integrating ESG principles into a Target Operating Model involves Strategic Alignment, Leadership Commitment, embedding into Core Business Processes, robust Data Management and Reporting, and fostering Continuous Improvement and Innovation for resilience and value creation. [Read full explanation]
What role does corporate culture play in the successful implementation of a Target Operating Model?
Corporate Culture is crucial for the successful implementation of a Target Operating Model, enhancing Change Management, Leadership alignment, and driving Operational Excellence and Innovation. [Read full explanation]
How can a Target Operating Model support the scaling of business operations in emerging markets?
A Target Operating Model supports scaling in emerging markets through Strategic Alignment, Localization, Scalability, Flexibility, and leveraging Technology and Innovation, ensuring operational adaptability and growth. [Read full explanation]
In what ways can a Target Operating Model be leveraged to enhance customer experience and satisfaction?
A well-designed Target Operating Model enhances customer experience by aligning Operations with Customer Expectations, fostering Operational Excellence, and driving Digital Transformation for improved engagement and satisfaction. [Read full explanation]
How does the shift towards a gig economy impact the design and effectiveness of a Target Operating Model?
The shift to a gig economy necessitates a holistic redesign of the Target Operating Model, emphasizing Workforce Management, Operational Agility, and Technological Infrastructure to accommodate a more flexible and transient workforce. [Read full explanation]
How does the adoption of 5G technology impact the operational capabilities required in a Target Operating Model?
The adoption of 5G technology necessitates significant updates in the Target Operating Model, impacting Data Processing, Customer Experience, Operational Excellence, and necessitating Infrastructure and Cybersecurity enhancements to leverage its full potential. [Read full explanation]
How does the integration of virtual reality and augmented reality technologies into a Target Operating Model affect customer engagement strategies?
Integrating VR and AR into the Target Operating Model revolutionizes Customer Engagement Strategies by creating immersive experiences, improving Operational Efficiency, and offering valuable insights into customer behavior, driving revenue growth. [Read full explanation]

Source: Executive Q&A: TOM Questions, Flevy Management Insights, 2024


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