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Best Practices (Page 2)

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ITIL Lifecycle Poster (ITIL v3-2011)
Listed under:  Information Technology  ITIL
View more from: Ivana Nissen   Top Flevy Author [?]
1-page PDF document. ITIL v3 - 2011 Lifecycle Poster - printable in A1, A2, A3 Poster describes ITIL Lifecycle model: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. Poster includes all ITIL ... [read more]
$20.00

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Progress Report Primer
Listed under:  Corporate Communications  Structured Thinking
View more from: Clarity College   Top Flevy Author [?]
31-slide PowerPoint deck. There is little more embarrassing in business than communicating poorly to your boss - or your boss's boss. We have all experienced moments early in our careers where we have had to communicate with important people and not known how to go ... [read more]
$59.00

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Project Management Body of Knowledge (PMBOK) Overview
45-slide PowerPoint deck. The enclosed document gives an overview to the Project Management Body of Knowledge (PMBOK Guide), published by the PMI. The document gives an overview of what is Project Management, how different process groups interact with ... [read more]
$39.00

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Incident Management Workflow - Process Guide
Listed under:  Information Technology  ITSM
View more from: Ivana Nissen   Top Flevy Author [?]
68-page Word document and supporting PDF. This document establishes an Incident Management (IM) process according to ITSM best practice and ISO 20000. (Word document including Visio diagram of the process) This document introduces the Incident Management process ... [read more]
$45.00

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Change Management Process - PPT (IT Service Management, ITSM)
Listed under:  Information Technology  ITSM
View more from: Ivana Nissen   Top Flevy Author [?]
32-slide PowerPoint deck and supporting PDF. Change Management Process is essential Process in Service Transition. Process is contained in ITSM best practices. Document describes the process in detail including Process flow, key definitions, process roles, CSFs, KPIs, Risks and Challenges.
$30.00

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Message Mapping Tool
Listed under:  Corporate Communications  Public Relations
View more from: Demand Metric   Top Flevy Author [?]
Excel workbook. The Message Mapping Tool is used to document and assess the key messages that are important for your target audience to hear about your company or its products. Message maps provide a method for brainstorming and prioritizing potential ... [read more]
$49.95

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Bundle (3 Documents)
Service Operation - Process Guides (ITSM, IT Service Manage product bundle
Listed under:  Information Technology  ITSM
View more from: Ivana Nissen   Top Flevy Author [?]
There are 3 documents in this bundle:
$120.00

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Bundle (9 Documents)
Total Leadership Series product bundle
There are 9 documents in this bundle:
$197.00

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Bundle (8 Documents)
Business Capability Models product bundle
There are 8 documents in this bundle:
$95.00

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Insurance Company Business Capability Model
1-page PDF document. A business capability model for an Insurance company. To be used as a core document for Enterprise Architects and EA work. Also very valuable to Business Architects and Business Architecture projects/programmes.
$30.00

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