To quote William A. Foster, "Quality is never an accident. It is always the result of high intention, sincere effort, intelligent direction and skillful execution. It represents the wise choice of many alternatives." And thus, the deliberate pursuit and assurance of Quality is a critical and worthwhile management discipline for many organizations.
So, what is Quality Management?
Quality Management & Assurance, or Quality Management for short, is the practice of managing, assuring, and improving the quality of an organization's products, services, and processes. Quality Management & Assurance is based on the belief that an organization's success is determined by the quality of its products, services, and processes; and that by focusing on quality, organizations can improve their Performance, Customer Satisfaction, and Competitive Advantage.
The most obvious reason why Quality Management is important is that it helps to improve the quality of an organization's products and services. By implementing best practices in Quality Management, organizations can identify and address quality issues; and can ensure that their products and services meet or exceed customer expectations.
By delivering high-quality products and services, organizations can create positive and lasting impressions on their customers, and can build strong and enduring relationships with them. This can help to increase Customer Retention and Loyalty; and can provide a significant Competitive Advantage in a crowded and competitive market.
Quality Management can also help to increase operational efficiency and effectiveness by identifying and addressing inefficiencies and waste in an organization's processes. By implementing Quality Management practices, organizations can streamline their processes, reduce waste and errors, and improve their overall performance. This can help to reduce costs, improve productivity, and increase the overall competitiveness of the organization.
In many industries, Quality Management & Assurance may be a regulatory and compliance requirement. Organizations must meet certain quality and safety standards to avoid potential fines, penalties, and other consequences of non-compliance. This also protects the organization's reputation and assets; and potential legal issues due to quality issues experienced by customers.
CUSTOMER TESTIMONIALS
"[Flevy] produces some great work that has been/continues to be of immense help not only to myself, but as I seek to provide professional services to my clients, it give me a large "tool box" of resources that are critical to provide them with the quality of service and outcomes they are expecting."
– Royston Knowles, Executive with 50+ Years of Board Level Experience
"Flevy.com has proven to be an invaluable resource library to our Independent Management Consultancy, supporting and enabling us to better serve our enterprise clients.
The value derived from our [FlevyPro] subscription in terms of the business it has helped to gain far exceeds the investment made, making a subscription a no-brainer for any growing consultancy – or in-house strategy team."
– Dean Carlton, Chief Transformation Officer, Global Village Transformations Pty Ltd.
"FlevyPro provides business frameworks from many of the global giants in management consulting that allow you to provide best in class solutions for your clients."
– David Harris, Managing Director at Futures Strategy
"I have used FlevyPro for several business applications. It is a great complement to working with expensive consultants. The quality and effectiveness of the tools are of the highest standards."
– Moritz Bernhoerster, Global Sourcing Director at Fortune 500
"As a consulting firm, we had been creating subject matter training materials for our people and found the excellent materials on Flevy, which saved us 100's of hours of re-creating what already exists on the Flevy materials we purchased."
– Michael Evans, Managing Director at Newport LLC
"As a small business owner, the resource material available from FlevyPro has proven to be invaluable. The ability to search for material on demand based our project events and client requirements was great for me and proved very beneficial to my clients. Importantly, being able to easily edit and tailor the material for specific purposes helped us to make presentations, knowledge sharing, and toolkit development, which formed part of the overall program collateral. While FlevyPro contains resource material that any consultancy, project or delivery firm must have, it is an essential part of a small firm or independent consultant's toolbox."
– Michael Duff, Managing Director at Change Strategy (UK)
"If you are looking for great resources to save time with your business presentations, Flevy is truly a value-added resource. Flevy has done all the work for you and we will continue to utilize Flevy as a source to extract up-to-date information and data for our virtual and onsite presentations!"
– Debbi Saffo, President at The NiKhar Group
"My FlevyPro subscription provides me with the most popular frameworks and decks in demand in today’s market. They not only augment my existing consulting and coaching offerings and delivery, but also keep me abreast of the latest trends, inspire new products and service offerings for my practice, and educate me in a fraction of the time and money of other solutions. I strongly recommend FlevyPro to any consultant serious about success."
– Bill Branson, Founder at Strategic Business Architects
SELECT CUSTOMERS
Since 2012, we have provided best practices to over 10,000 businesses and organizations of all sizes across the world—in over 130 countries.
Below is just a very small sample of our customer base.
Did you know?
The average daily rate of a McKinsey consultant is $6,625 (not including expenses). The average price of a Flevy document is $65.
Download our free compilation of 50+ Strategy & Transformation slides and templates. Frameworks include McKinsey 7-S Strategy Model, Balanced Scorecard, Disruptive Innovation, BCG Experience Curve, and many more.
Download our free compilation of 50+ Strategy & Transformation slides and templates. Frameworks include McKinsey 7-S Strategy Model, Balanced Scorecard, Disruptive Innovation, BCG Experience Curve, and many more.