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Incident Management ( PPT & Process Guide) (Document Bundle)

Name: Incident Management ( PPT & Process Guide) Document Bundle
Brand: Ivana Nissen
Price: 60.0 USD
Availability: InStock
Rating: 4.9 (23 reviews)

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BENEFITS OF THIS BUNDLE

ITSM best practice for Incidemnt Management process
Implementation Templates
Visual aid to ITSM Awareness campaign

DESCRIPTION

This product (Incident Management [ PPT & Process Guide]) is a Document Bundle, which you can download immediately upon purchase.

This documents establishes an Incident Management (IM) process according to ITSM best practice and ISO 20000. (Word document including Visio diagram of the process as well as Power Point presentation of the process)

This document introduces the Incident Management process Framework; the workflow, roles and responsibilities, RACI Matrix, KPIs, metrics, procedures, and policies needed to implement a high quality process.

Document contains suggested templates for:
Incident Life-cycle stages
Prioritization Matrix
Categorization
Incident Closure codes
Functional and Hierarchic Escalation Matrix
Major Incident Procedure
Reporting

Got a question about the product? Email us at support@flevy.com or ask the author directly by using the "Ask the Author a Question" form.

THERE ARE 2 PRODUCTS IN THIS BUNDLE:

	Incident Management Process PPT (IT Service Management, ITSM) Incident Management Process is essential Process in Service Support. Document describes the process in detail including very detailed description of Process flow steps.... [read more] Add to Cart View Details Individual Price: $25.00
	Incident Management Workflow - Process Guide This document establishes an Incident Management (IM) process according to ITSM best practice and ISO 20000. (Word document including Visio diagram of the... [read more] Add to Cart View Details Individual Price: $45.00

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ABOUT THE AUTHOR

Author: Ivana Nissen

Additional documents from author: 27

Ivana Nissen is an experienced Director with extensive experience in the Management Consulting industry, specializing in Business Process Design, IT Service Management, and IT Strategy. Ivana has a Master of Science (MSc) in Mathematics and Computer Science.

Qualifications:

ITIL v3 accredited trainer (2008 - today)
ITIL v2 accredited trainer (2003 - 2007)
ITIL consultant (2003 ... [read more]

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