A Change Manager rarely operates within neat boundaries. They're often expected to be a Swiss Army knife, flexing into multiple roles depending on the needs of the initiative, the maturity of the organisation, and the capability gaps around them.
This multiplicity of roles is both the blessing and the burden of being a Change Manager. It demands flexibility, emotional intelligence, resilience, and broad experience. It also highlights why a "one-size-fits-all" methodology can fall short. The role is dynamic, not linear.
So let's have a look at some of the different "hats" a Change Manager has to wear during a change initiative?
The author is a recognised Change Leader and has been in the "business of change and transformation" since 1974. He has worked across the length and breadth of the UK, across many European countries, and Internationally in a multitude of industry sectors and has "change managed" innumerable technology solutions. He is now a full-time Change Management Trainer delivering his unique Driving Change Management Course globally and creating an ever-growing Licensed Highway of Change Agent network using his Practical Framework Approach to Change. He is also an online Consultant, Blogger, Speaker, Coach & Mentor, and Trusted Advisor on all matters related to "change and transformation"
In June 2012 the author was presented with a "Change Leader of Tomorrow" Award by the World HRD Congress in recognition of my "remarkable progress in initiating changes enough for others in the same industry to follow my example".
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Source: Best Practices in Change Management PowerPoint Slides: Different Hats a Change Manager Has to Wear PowerPoint (PPT) Presentation Slide Deck, The Highway of Change
Change Management Soft Skills Consulting Frameworks BCG Growth-Share Matrix M&A (Mergers & Acquisitions) Change Readiness Stakeholder Management ITIL Service Management
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