Comprehensive Performance Metrics Overview for Business Units PPT

This PPT slide, part of the 54-slide Balanced Scorecard - Comprehensive Guide PowerPoint presentation, presents a structured overview of various performance measures categorized under 4 key areas: Financials, Market/Customer, Internal Operations, and Corporate Values. Each category contains specific metrics that assess the effectiveness of a business unit (BU) in achieving its objectives.

In the Financials section, metrics like RORAC, net profit, and fee income are highlighted. The status indicators—green, amber, and red—show how well the BU is performing against these financial targets. For instance, a green status indicates that the BU has met or exceeded its goals, while red suggests significant issues that need addressing.

The Market/Customer category focuses on customer engagement and market penetration. Metrics such as target customers converted and average customer profitability provide insights into how well the BU is capturing market share and enhancing customer relationships. The status indicators here also reflect performance levels, guiding strategic decisions.

Internal Operations metrics, including renewal percentages and loan application review times, highlight operational efficiency. These measures are crucial for identifying bottlenecks and ensuring that processes align with business objectives.

Lastly, the Corporate Values section emphasizes the importance of collaboration and alignment within the organization. Metrics like joint calls with other divisions and introductions to overseas branches are essential for fostering a cohesive corporate culture.

Overall, this slide serves as a comprehensive snapshot of performance across critical dimensions, enabling executives to quickly assess areas of strength and those requiring improvement. It provides a clear framework for strategic discussions and decision-making.

This slide is part of the Balanced Scorecard - Comprehensive Guide PowerPoint presentation.

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