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BENEFITS OF THIS EXCEL DOCUMENT
- Quick start for defining your own Service Catalogue
- ITIL and ISO 20000 Compliant
- More than 50 sample IT service definitions
ITIL EXCEL DESCRIPTION
This Service Catalogue Sample is an example of what IT best practice call Technical Service Catalogue with sample description of more than 50 services.
This IT Service Catalog documents the services provided to IT customers as part of the Service Level Management (SLM) process and provides relevant details including service attributes and pricing. The catalog is an attempt to form a basis for IT awareness of IT service provisioning with the objective of transitioning IT as a cost center to a value added partner.
There have been no mandatory requirements relative to the attributes of this IT Service Catalog, including pricing. Additional attributes such as pricing may be added after further maturity of the Service Level Management process.
This template is meticulously designed to streamline the documentation process for IT services, ensuring clarity and precision. It includes detailed instructions for customizing the template to fit your organization's specific needs, such as removing irrelevant service groups and ensuring accurate service reference numbers. The template also provides guidelines for formatting and finalizing the document, making it a comprehensive tool for IT service management.
The Service Ownership section clearly delineates responsibilities, listing service categories, owners, and contact information. This structure facilitates accountability and efficient communication within your IT department. Each service category is broken down into specific services with detailed definitions, base-level services, exclusions, availability, and pricing. This level of detail ensures that all stakeholders have a clear understanding of the services provided and their associated costs.
This template covers a wide range of IT services, from server administration and database services to telecommunications and utility hosting. Each service is described in detail, including the scope of support, service availability, and any additional charges. This comprehensive approach ensures that your IT service catalog is a valuable resource for both IT staff and customers, promoting transparency and efficiency in service delivery.
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TOPIC FAQ
What is an IT service catalog and what information does it typically contain?
An IT service catalog documents services provided to IT customers as part of Service Level Management, including service definitions, service attributes, base-level services, exclusions, availability, pricing, and ownership details. It commonly includes a Service Ownership section and categorized service entries.How does a service catalog support Service Level Management activities?
A catalog provides a single reference of services and their attributes that SLM uses to set expectations, negotiate agreements, and report on availability and cost. Key inputs for SLM from a catalog are service definitions, availability metrics, and pricing attributes.What sections should I include when building an internal technical service catalog?
Core sections include service categories, individual service definitions, base-level services, exclusions, availability, pricing attributes, and a Service Ownership section listing owners and contact information. The template structure should allow customization of service groups and reference numbers.How detailed should each service description be in a technical service catalog?
Service descriptions should define scope of support, included base-level services, specific exclusions, availability expectations, and any additional charges so stakeholders clearly understand offerings; the sample catalog provides detailed definitions for more than 50 services.What should I check when choosing a downloadable service catalog template?
Verify the template includes customization instructions, clear sections for service ownership, fields for availability and pricing, guidance on removing irrelevant service groups, and support for service reference numbers; Flevy's IT Service Catalogue Template includes those customization and formatting guidelines.How should I estimate effort to populate a service catalog template for a mid-sized IT organization?
Effort depends on service scope and existing documentation; use a templated approach that lets you remove irrelevant groups and add attributes progressively. The sample template already demonstrates population for more than 50 services, which can inform scoping decisions.How do I assign and document service ownership across multiple IT domains?
Define service categories, assign a named owner for each category or service, and record contact details in a Service Ownership section to create accountability and communication paths; the IT Service Catalogue Template includes a dedicated Service Ownership section.When should pricing be included in the service catalog versus added later?
Pricing attributes may be included once the Service Level Management process and costing approach reach sufficient maturity; the template supports documenting pricing alongside scope, availability, base-level services, and exclusions and notes that pricing can be added after further maturity of SLM.Source: Best Practices in ITIL Excel: IT Service Catalogue Template Excel (XLS) Spreadsheet, ITSM Consulting
