This framework is developed by a team of former McKinsey and Big 4 consultants. The presentation follows the headline-body-bumper slide format used by global consulting firms.
Explore this PPT on Omni-channel Supply Chain, crafted by ex-McKinsey & Big 4 consultants, covering OMS, delivery strategies, and benchmarks for e-commerce success. Omni-channel Strategy Series: Omni-channel Supply Chain is a 27-slide PPT PowerPoint presentation slide deck (PPT) available for immediate download upon purchase.
The e-commerce market continues to grow exponentially. More people are opting for the convenience of online shopping.
The future of e-commerce is Omni-channel Retailing. A single channel is no longer enough. The challenge is to find a seamless solution for both the customer experience and internal processes.
Omni-channel Retailing means being available at any time and anywhere, making it convenient for the customer. In this changing landscape, 3 critical focus areas are now challenging our company's performance:
1. Omni-channel Marketing
2. Mobile Payment
3. Omni-channel Supply Chain
This presentation provides an overview to all 3 areas and then a deeper dive into the third focus area, Omni-channel Supply Chain. Topics covered include Delivery & Return Strategies, Order Management Systems (OMS), next steps, relevant benchmarks, among other topics.
This presentation has been adapted from the broader framework, Omni-channel Retail Strategy, which covers all 3 focus areas.
This deck also includes slide templates for you to use in your own business presentations.
This PPT delves into the intricacies of the Omni-channel Supply Chain, emphasizing the critical role of a robust Order Management System (OMS). The OMS is pivotal in ensuring seamless integration between physical and digital channels, providing real-time inventory visibility and enhancing overall operational efficiency. The presentation also outlines various delivery and return strategies, including drop-shipping, click-and-collect, and delivery lockers, each tailored to optimize logistical efficiency and customer satisfaction.
The evolution of retail is thoroughly examined, highlighting the shift from traditional brick-and-mortar operations to the emergence of e-tailers and the recent move towards multi-channel operations. The future of retail is Omni-channel, demanding a strategic approach to meet the increasing expectations of the 21st-century customer. This deck equips you with actionable insights and benchmarks to navigate this complex landscape, ensuring your supply chain remains competitive and customer-centric.
This PPT slide outlines the progression of supply chain capabilities in e-commerce, categorizing maturity into 4 levels: Entry Level, Developing, Performing, and Leading. At the Entry Level, organizations struggle with a lack of e-commerce vision and limited shipping options, impacting returns management and customer satisfaction. The Developing stage sees basic functionalities emerge, with a clearer supply chain vision and structured shipping options, though challenges in channel integration and returns management persist. In the Performing stage, companies implement advanced functionalities and order management systems, offering multiple shipping options while adapting fulfillment strategies to market demands. The Leading stage represents optimized supply chain capabilities, utilizing tailored strategies, technology for real-time tracking, and a focus on continuous innovation to maintain a competitive edge in e-commerce.
This PPT slide focuses on customer feedback and opportunities within the omni-channel supply chain. Key feedback highlights include the importance of delivery and pick-up options, and clear return policies, indicating a need for transparency and flexibility in logistics. Retailers emphasize the necessity of delivering products within 3 days, underscoring speed as a critical factor in customer satisfaction.
Opportunities for improvement include seamless integration across channels for a cohesive shopping experience, customization of e-commerce solutions to meet specific customer expectations, and investment in alternative delivery options to accommodate demanding customers. Additionally, optimizing returns management through both physical and online channels is essential for maintaining customer trust and satisfaction.
An Order Management System (OMS) enhances operational efficiency in an omni-channel supply chain, particularly for e-tailers. Key benefits include Distributed Order Management, which streamlines order routing, returns, payment processing, and exception handling. The Single View of Inventory provides real-time visibility across channels, enabling effective inventory management and quick responses to customer demands. Store Fulfillment supports various methods like shipping from stores, in-store pickups, and click-and-collect, enhancing customer satisfaction. Additionally, the OMS improves Customer Service by offering detailed order information and managing refunds or credits, leading to a better overall customer experience. An omni-channel OMS is a transformative asset for businesses, boosting efficiency and customer satisfaction across multiple sales channels.
This PPT slide outlines delivery and return strategies within an omni-channel supply chain framework, emphasizing the customer's role in selecting effective delivery options. Key strategies include Drop-shipping, Click-and-collect, Reserve-and-collect, Delivery lockers, and Same-day delivery, all centered around customer preferences. Companies must adapt to customer feedback to tailor their delivery and return options effectively. Each strategy has distinct advantages, indicating the necessity for flexibility and customization to meet diverse customer needs. A customer-centric approach is vital for success in the evolving landscape of supply chain management, requiring businesses to explore various strategies and adapt to changing expectations.
This framework is developed by a team of former McKinsey and Big 4 consultants. The presentation follows the headline-body-bumper slide format used by global consulting firms.
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