Omni-channel Strategy Series: Omni-channel Supply Chain – PowerPoint PPT Template

SUPPLY CHAIN MANAGEMENT PPT TEMPLATE DESCRIPTION

Editor Summary Omni-channel Strategy Series: Omni-channel Supply Chain is a 27-slide PowerPoint presentation that delivers a strategic framework for integrating supply chain operations across channels. Read more Developed by former consultants from McKinsey and the Big 4, it includes templates and tools such as an omni-channel strategy template, delivery & return framework, Order Management System (OMS) integration checklist, customer feedback template, and a benchmarking tool. Target users include supply chain executives, e-commerce leaders, marketing teams, and consultants. Sold as a digital download on Flevy with immediate digital download.

Use this deck when organizations must align fulfillment, delivery, and returns across online and physical channels—typically during strategic planning, benchmarking, or workshop sessions.
  Supply Chain Executives mapping delivery and returns options to reduce fulfillment cost per order and improve inventory visibility.
  E-commerce Leaders aligning OMS capabilities to provide real-time inventory visibility and consistent channel fulfillment.
  Marketing Teams coordinating promotions with available delivery options and click-and-collect capabilities to reduce stockouts.
  Consultants conducting benchmark-driven gap analysis and defining a roadmap for OMS integration and KPI tracking.
The deck’s structured focus on benchmarking, gap identification, and roadmap-driven implementation mirrors consulting practice used at McKinsey and the Big 4.

Read Presentation Deep Dive

Explore Slides inside the Deck:

Progression of E-commerce Supply Chain Capabilities Key Benefits of an Omni-channel Order Management System Customer-Centric Delivery and Return Strategies Overview

The e-commerce market continues to grow exponentially. More people are opting for the convenience of online shopping.

The future of e-commerce is Omni-channel Retailing. A single channel is no longer enough. The challenge is to find a seamless solution for both the customer experience and internal processes.

Omni-channel Retailing means being available at any time and anywhere, making it convenient for the customer. In this changing landscape, 3 critical focus areas are now challenging our company's performance:

1. Omni-channel Marketing
2. Mobile Payment
3. Omni-channel Supply Chain

This presentation provides an overview to all 3 areas and then a deeper dive into the third focus area, Omni-channel Supply Chain. Topics covered include Delivery & Return Strategies, Order Management Systems (OMS), next steps, relevant benchmarks, among other topics.

This presentation has been adapted from the broader framework, Omni-channel Retail Strategy, which covers all 3 focus areas.

This deck also includes slide templates for you to use in your own business presentations.

This PPT delves into the intricacies of the Omni-channel Supply Chain, emphasizing the critical role of a robust Order Management System (OMS). The OMS is pivotal in ensuring seamless integration between physical and digital channels, providing real-time inventory visibility and enhancing overall operational efficiency. The presentation also outlines various delivery and return strategies, including drop-shipping, click-and-collect, and delivery lockers, each tailored to optimize logistical efficiency and customer satisfaction.

The evolution of retail is thoroughly examined, highlighting the shift from traditional brick-and-mortar operations to the emergence of e-tailers and the recent move towards multi-channel operations. The future of retail is Omni-channel, demanding a strategic approach to meet the increasing expectations of the 21st-century customer. This deck equips you with actionable insights and benchmarks to navigate this complex landscape, ensuring your supply chain remains competitive and customer-centric.

Explore Slides inside the Deck: