BUY WITH CONFIDENCE
DESCRIPTION
More and more organizations are shifting a traditional Product-focused model to becoming a Customer-centric Organization. To do this without incurring debilitating costs from added process and organizational complexity, the organization must be build a true Customer-centric Organization by completely transforming its operating model and business model.
A true Customer-centric Organization possesses capabilities across the following 6 building blocks:
1. Customer Lifecycle and Journey Views
2. Solution Mindset
3. Advice Bundling
4. Frontline Customer Interface
5. Fit-for-Purpose Business Processes
6. Cross-functional Effort
Additional topics discussed in this presentation include McKinsey Decision Journey, Value Stream Mapping, Customer Value Proposition, Solution Development, Digital Transformation, and more.
This document also includes templates for you to use in your own business presentations.
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Source: Best Practices in Customer Experience, Customer Decision Journey, Customer-centric Organization PowerPoint Slides: Six Building Blocks of a Customer-Centric Organization PowerPoint (PPT) Presentation, PPTLab
OVERVIEW
Customer Experience Customer Decision Journey Digital Transformation Customer-centric Organization Service Design Leadership Core Competencies Mobile Strategy Social Media Strategy Robotic Process Automation Business Transformation Corporate Culture Cyber Security Customer Care Customer-centric Culture Creativity Ideation Business Model Canvas Big Data Team Management Maturity Model PowerPoint Diagrams Compilation Organizational Design Presentation Development Pyramid Principle Consulting Frameworks Employee Management Value Proposition Innovation Management
Download our FREE Digital Transformation Templates
Download our free compilation of 50+ Digital Transformation slides and templates. DX concepts covered include Digital Leadership, Digital Maturity, Digital Value Chain, Customer Experience, Customer Journey, RPA, etc. |