1. Learn how to conduct a systematic root cause analysis to discover the origin of a problem.
2. Learn how to apply the 5 Whys and Cause & Effect Diagram effectively.

DOCUMENT DESCRIPTION

Root Cause Analysis (RCA) is a popular and often-used technique that helps people answer the question of why the problem occurred in the first place.

Root Cause Analysis seeks to identify the origin of a problem. It uses a specific set of steps, with tools such as the 5 Whys and Cause & Effect Diagram, to find the primary cause of the problem, so that you can determine what happened, why it happened and figure out what to do to prevent its recurrence.

LEARNING OBJECTIVES:

1. Gain an overview of a problem solving process
2. Learn how to apply common Root Cause Analysis tools such as 5 Whys and Cause & Effect Diagram to identify root causes
3. Learn how to prioritize root causes with a Pareto Chart
4. Understand the pitfalls in root cause analysis

CONTENTS:

1. Introduction to Root Cause Analysis
- What is Root Cause Analysis?
- Root Cause: The "Evil at the Bottom"
- Why Root Cause Analysis?
- Principles of Root Cause Analysis
- Applications of Root Cause Analysis
- Root Cause Analysis Tools

2. Overview of a problem solving process
- Problem Solving Process
- PDCA Problem Solving Process
- DMAIC Problem Solving Process
- Dealing with Root Causes

3. Root Cause Analysis using 5 Whys
- What is the 5 Whys?
- Benefits of the 5 Whys
- When is 5 Whys Most Used?
- 5 Whys Preparation
- How to Complete the 5 Whys
- Example of 5 Whys
- 5 Whys: Key Points
- Drawback of the 5 Whys

4. Root Cause Analysis using Cause & Effect Diagram
- Cause & Effect Diagram
- When to Use
- Benefits
- Cause & Effect Diagram (Manufacturing)
- Cause & Effect Diagram (Service)
- Examples of Cause & Effect Diagrams
- How to Construct a Cause & Effect Diagram
- Cause & Effect Diagram: Considerations
- Cause & Effect Diagram: Practice Tips

5. Root Cause Prioritization using Pareto Chart
- Introduction to Pareto Chart
- Pareto Chart: Purpose & When to Use
- Pareto Chart - Data Collection
- Example of Pareto Chart
- How to Construct a Pareto Chart
- Pareto Chart: Tips & Tricks

6. Pitfalls to avoid

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