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Problem Management Process, ITSM ( PPT and Proces guide) (Document Bundle)

Name: Problem Management Process, ITSM ( PPT and Proces guide) Document Bundle
Brand: Ivana Nissen
Price: 60.0 USD
Availability: InStock

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BENEFITS OF THIS BUNDLE

ITSM best practice for Problem Management process
Implementation Templates
Visual aid to ITSM Awareness campaign

DESCRIPTION

This product (Problem Management Process, ITSM [ PPT and Proces guide]) is a Document Bundle, which you can download immediately upon purchase.

This document establishes an Problem Management (PM) process according to ITSM best practice and ISO 20000. (Word document including Visio diagram and Power point presentation of the process)

This document introduces the Problem Management process Framework; the workflow, roles and responsibilities, RACI Matrix, KPIs, metrics, procedures, and policies needed to implement a high quality process.

Document contains suggested templates for:
Problem Life-cycle stages
Prioritization Matrix
Categorization
Problem Closure codes
Problem Cause codes

This document introduces the Problem Management process Framework; the workflow, roles and responsibilities, RACI Matrix, KPIs, metrics, procedures, and policies needed to implement a high quality process.

Document contains suggested templates for:
Problem Life-cycle stages
Prioritization Matrix
Categorization
Problem Closure codes
Problem Cause codes

Got a question about the product? Email us at support@flevy.com or ask the author directly by using the "Ask the Author a Question" form.

THERE ARE 2 PRODUCTS IN THIS BUNDLE:

	Problem Management Process PPT (ITSM, IT Service Management) Problem Management Process is a part of Service Operation. This PowerPoint presentation contains detailed description of the Problem Management Process, including process... [read more] Add to Cart View Details Individual Price: $25.00
	Problem Management Workflow - Process Guide This document establishes an Problem Management (PM) process according to ITSM best practice and ISO 20000. (Word document including Visio diagram of the... [read more] Add to Cart View Details Individual Price: $45.00

$60.00

Add to Cart

ABOUT THE AUTHOR

Author: Ivana Nissen

Additional documents from author: 27

Ivana Nissen is an experienced Director with extensive experience in the Management Consulting industry, specializing in Business Process Design, IT Service Management, and IT Strategy. Ivana has a Master of Science (MSc) in Mathematics and Computer Science.

Qualifications:

ITIL v3 accredited trainer (2008 - today)
ITIL v2 accredited trainer (2003 - 2007)
ITIL consultant (2003 ... [read more]

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