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BENEFITS OF BUNDLE

  1. ITSM best practice for Problem Management process
  2. Implementation Templates
  3. Visual aid to ITSM Awareness campaign

BUNDLE DESCRIPTION

This document establishes an Problem Management (PM) process according to ITSM best practice and ISO 20000. (Word document including Visio diagram and Power point presentation of the process)

This document introduces the Problem Management process Framework; the workflow, roles and responsibilities, RACI Matrix, KPIs, metrics, procedures, and policies needed to implement a high quality process.

Document contains suggested templates for:
Problem Life-cycle stages
Prioritization Matrix
Categorization
Problem Closure codes
Problem Cause codes

This document introduces the Problem Management process Framework; the workflow, roles and responsibilities, RACI Matrix, KPIs, metrics, procedures, and policies needed to implement a high quality process.

Document contains suggested templates for:
Problem Life-cycle stages
Prioritization Matrix
Categorization
Problem Closure codes
Problem Cause codes


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Problem Management Process is a part of Service Operation. This Document contains detailed description of the Problem Management Process, including process steps, roles,... [read more]

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Individual Price: $25.00

This document establishes an Problem Management (PM) process according to ITSM best practice and ISO 20000. (Word document including Visio diagram of the... [read more]

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Individual Price: $45.00

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Problem Management Process, ITSM ( PPT and Proces guide)

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