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  1. Overview of ITIL Service Strategy


ITIL Service Strategy overview.

Introduction to ITIL:
- What is ITIL?
- How can ITIL Help your organisation?

What is a Service:
- Definition of a service
- Output vs. Outcome
- Service Value
- Utility and Warranty
- Value creation through Services
- Economic Value of a Service
- Marketing Mindset

Introduction to Service Strategy:
- Deciding on Strategy
- Outperforming competitors
- 4 Ps of Service Strategy ( Perspective, Position, Plan, Pattern)
- Service Strategy - Purpose and Objectives
- Service Strategy - Scope
- Service Strategy - Value to business

Key concepts:
1. Service Portfolio
2. Business case
3. Business Impact Analysis (BIA)
4. Risk Management
5. Kano Model

ITIL Service Strategy processes:
What is a process
Roles and Responsibilities
1. Strategy Management for IT Services
2. Business Relationship Management
3. Demand Management
4. Service Portfolio Management
5. Financial Management for IT Services

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ITIL Service Strategy Overview

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File Type: PowerPoint (pptx)

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Number of Slides: 49 (includes cover, transition slides)

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This product contains a supplemental PDF document.

Initial upload date (first version): Jan 11, 2018
Most recent version published: Feb 14, 2018

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