If you are logged in, your referral link [?] is automatically included below.
EMBED CODE (Copy and Paste)
DOCUMENT DESCRIPTION
This is a presentation in 65 slides explaining ITIL Service Asset and Configuration Management which aims to maintain information about Configuration Items (CIs) required to deliver an IT service, including their relationships.
The activities and process objectives of ITIL Configuration Management are broadly identical in ITIL V3 and V2. Configuration Management according to ITIL V3 introduces the Configuration Management System (CMS) as a logical data model, encompassing several Configuration Management Databases (CMDB).
ITIL requires additional interfaces in Configuration Management, in line with the new structure of Service Transition processes. The process overview of ITIL Configuration Management (.JPG) shows the key information flows (see fig. 1).
ITIL 4 refers to Service Asset and Configuration Management as service management practices, and has renamed the practices to "IT Asset Management" and "Service Configuration Management".
Configuration Identification
Process Objective: To define and maintain the underlying structure of the CMS (the Configuration Model), so that it is able to hold all information on Configuration Items (CIs). This includes specifying the attributes describing CI types and their sub-components, as well as determining their interrelationships.
Configuration Control
Process Objective: To ensure that no Configuration Items are added or modified without the required authorization, and that such modifications are adequately recorded in the CMS.
Note: ITIL Configuration Control is mainly concerned with reviewing modifications to the Configuration Management System (CMS), to make sure the information stored in the CMS is complete and the modification was done by an authorized party. Other processes also support the objectives of Configuration Control: Configuration Identification defines who is authorized to make certain changes to the CMS. In a broader sense, Change Management and Release Management with their defined procedures also help to ensure that no unauthorized changes occur.
Got a question about the product? Email us at [email protected] or ask the author directly by using the form to the right. If you cannot view the preview above this document description, go here to view the large preview instead.
Source: ITIL Service Asset and Configuration Management PowerPoint document
| |
ITIL Service Asset and Configuration Management
Sold by SAMIR FARAJ (this author has 4 documents)
This business document is categorized under the function(s):
It applies to All Industries
File Type: PowerPoint (pptx)
File Size: 2.8 MB Number of Slides: 68 (includes cover, transition slides)
Related Topic(s):
ITIL Service Management Configuration Management
Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document.
Initial upload date (first version): Dec 13, 2020 Most recent version published: Dec 14, 2020
Download our FREE Strategy & Transformation Framework Templates
|
Download our free compilation of 50+ Strategy & Transformation slides and templates. Frameworks include McKinsey 7-S Strategy Model, Balanced Scorecard, Disruptive Innovation, BCG Experience Curve, and many more.
To receive this free download, enter your email address below and click the "Email Me" button.
|
Ask the Author a Question
Must be logged in
Click here to log in
|