ITIL Service Asset and Configuration Management (PowerPoint PPTX Slide Deck)

This is a presentation in 65 slides explaining ITIL Service Asset and Configuration Management which aims to maintain information about Configuration Items (CIs) required to deliver an IT service, including their relationships.

The activities and process objectives of ITIL Configuration Management are broadly identical in ITIL V3 and V2. Configuration Management according to ITIL V3 introduces the Configuration Management System (CMS) as a logical data model, encompassing several Configuration Management Databases (CMDB).

ITIL requires additional interfaces in Configuration Management, in line with the new structure of Service Transition processes. The process overview of ITIL Configuration Management (.JPG) shows the key information flows (see fig. 1).

ITIL 4 refers to Service Asset and Configuration Management as service management practices, and has renamed the practices to "IT Asset Management" and "Service Configuration Management".

Configuration Identification

Process Objective: To define and maintain the underlying structure of the CMS (the Configuration Model), so that it is able to hold all information on Configuration Items (CIs). This includes specifying the attributes describing CI types and their sub-components, as well as determining their interrelationships.

Configuration Control

Process Objective: To ensure that no Configuration Items are added or modified without the required authorization, and that such modifications are adequately recorded in the CMS.
Note: ITIL Configuration Control is mainly concerned with reviewing modifications to the Configuration Management System (CMS), to make sure the information stored in the CMS is complete and the modification was done by an authorized party. Other processes also support the objectives of Configuration Control: Configuration Identification defines who is authorized to make certain changes to the CMS. In a broader sense, Change Management and Release Management with their defined procedures also help to ensure that no unauthorized changes occur.

The presentation covers the purpose, objectives, and scope of SACM, emphasizing the importance of controlling and maintaining service assets and CIs. It also details effective SACM practices, key concepts, and the configuration management system.