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BENEFITS OF DOCUMENT
  1. ITIL Change Management- Complete process guide
  2. ITIL v3 & ISO 20000 Compliant
  3. Facilitates Change Management Process Implementation

DOCUMENT DESCRIPTION

ITIL Change Management - Process Guide (ITIL, ISO 20000)

This document establishes an Change Management (ChM) process according to ITIL v3 best practice and ISO 20000. ( 50 pages Word document including Visio diagram of the process)

Content:
1. INTRODUCTION 5
2. KEY DEFINITIONS & ABBREVIATIONS 6
3. PURPOSE AND OBJECTIVES 10
4. SCOPE 11
5. CHANGE FREEZE 13
6. BENEFITS 14
7. PROCESS REQUIREMENTS 15
8. POLICIES 21
9. TRIGGERS, INPUTS, OUTPUTS 24
10. CATEGORIES OF CHANGE 25
11. PROCESS FLOW 27
12. PROCESS ACTIVITIES 28
13. ROLES AND RESPONSIBILITIES 39
14. RACI MATRIX 45
15. CSF AND KPI 47
16. PROCESS REVIEWS AND AUDITS 49
17. PROCESS REPORTING 50

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Source: ITIL Change Management - Process Guide (ITIL, ISO 20000) Word document

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ITIL Change Management - Process Guide (ITIL, ISO 20000)

Sold by Ivana Nissen (this author has 35 documents)

$45.00

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This business document is categorized under the function(s): Information Technology  

It applies to All Industries.

File Type: Word (docx)

File Size: 347 KB

Number of Pages: 54

Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document.

Initial upload date (first version): Jul 18, 2019
Most recent version published: Jan 27, 2020

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