Service Catalogue Management Toolkit (ISO/IEC 20000, ITIL) (Excel XLSX)

BENEFITS OF THIS EXCEL DOCUMENT

1. Audit-ready from day one. Clause-8.2.4 alignment, built-in quality gates (G1–G4), and evidence logs slash prep time for ISO/IEC 20000 audits.
2. Safer, faster publishing. Governed lifecycle, RBAC/DPIA checks, and Change/Release linkage keep catalogue views accurate, compliant, and on time.
3. Time & cost savings. Prebuilt registers, validations, and examples let teams deploy in hours--not weeks--while reducing errors and rework.

ITIL EXCEL DESCRIPTION

This product (Service Catalogue Management Toolkit [ISO/IEC 20000, ITIL]) is an Excel template (XLSX), which you can download immediately upon purchase.

Service Catalogue Management Excel Toolkit ( ISO/IEC 20000-1:2018 Clause 8.2.4 & ITIL Aligned)

This Excel-based toolkit is a complete, ready-to-use solution for governing your Service Catalogue in line with ISO/IEC 20000-1:2018 (Clause 8.2.4) and ITIL best practice. It unifies catalogue entries, standard view definitions, access & privacy controls, request tracking, supplier-data oversight, KPI reporting, and audit evidence—giving you one governed source of truth for Service Catalogue Management.

What's inside the toolkit

Operational Registers & Templates (pre-built, editable):

SCM-T01 Catalogue Entry (Master) – Service IDs, lifecycle status (Draft→Live→Retired), owners, audiences, SLAs/OLAs/UCs, CMDB links, security class, DPIA notes, reviews & evidence links.

SCM-T02 Standard View Builder – Audience/purpose, fields, filters, grouping, search synonyms, localization checks, RBAC/SSO rules, restricted fields, refresh policy, and approval/change references.

SCM-T03 Access & Entitlement Rules – Role-based visibility, conditions, field-level masking, exception logging with approver and expiry.

SCM-T04 View Request Log – Intake, SLA target, entitlement check, owner, delivery link/date, and "on-time" flag for KPI.

SCM-T05 Feedback & Ratings – User/customer feedback with action linkage to CSI/CAR.

SCM-T06 Data-Quality Extract – Mandatory-fields pass %, validation %, link-integrity %, exceptions, and staleness.

SCM-T07 External Data Query Log – Read-only pulls from CMDB/SLM/Finance/Suppliers with result, rejection reasons, and CAR references.

SCM-T10 Catalogue Plan – Roadmap, risks/mitigations, training, and status tracking.

SCM-T11 Management Review Minutes – Inputs, decisions, actions, owners, due dates, evidence links.

SCM-T12 Corrective Action Register (CAR) – Nonconformity, root cause, corrective action, verification, effectiveness.

SCM-T20 Continual Service Improvement (CSI) – Improvement drivers, targets, outcomes, verification.

SCM-T21 Governance Board Minutes – Decisions, risks accepted, target changes, resource approvals.

KPI Pack (Monthly) – Coverage, accuracy, view readiness, timeliness, user satisfaction, request SLA with breach flags & notes.

Built-in guardrails: data validation lists (e.g., lifecycle, audience, Y/N), frozen header rows, filter-ready tables, and pre-seeded example entries for quick adoption.

Benefits

Audit & Certification Ready – Clause-aligned artifacts, quality gates (G1–G4), and evidence logs slash prep time for ISO/IEC 20000 audits and internal reviews.

Safer, Faster Publishing – Governed lifecycle, RBAC/DPIA checks, link-integrity and change/release linkage keep views accurate, compliant, and on time.

Measurable Performance – KPI pack with breach flags and action tracking (CAR/CSI) drives continual improvement in accuracy, timeliness, and request SLAs.

Who it's for

Service Catalogue Managers, ITSM leaders, Portal/Librarian Admins, Architects, Change Managers, Supplier Managers, Service Desk leads, Compliance/Audit teams, and organizations preparing for ISO/IEC 20000 certification or strengthening ITIL-aligned Service Catalogue Management.

Source: Best Practices in ITIL, ISO 20K Excel: Service Catalogue Management Toolkit (ISO/IEC 20000, ITIL) Excel (XLSX) Spreadsheet, Ivana Nissen