1. Framework for establishing IT Operating Model
2. Blueprint and best practices for IT Management Process (IT Governance)
3. Overview of strategic KPI's for IT

DOCUMENT DESCRIPTION

A management consulting framework for establishing IT operating model in the organization (ITOM). The framework consist of blueprint documents and tools for the following dimensions; IT processes (including process descriptions), organizational setup of IT (including organizational structure and role descriptions), governance model (including relevant decision bodies) and performance matrix (relevant strategic and operational KPI's)

An ITOM is a visual toolset that provides a description of the way in which IT is governed and the IT function organises itself to meet its operational and strategic objectives
The content should be used as a tool to help in engagements where the client's operating model needs to be reviewed and modified
The tool is not a methodology and does not intend to be prescriptive. A client's particular context, issues and objectives should be considered when designing its operating model
The documents incorporates best-practice from client engagements and accepted industry standards (e.g. PRINCE2, ITIL, CobiT)

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