CX Improvement Program: Delivering Service Excellence   136-slide PPT PowerPoint presentation (PPTX)
$79.00

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CX Improvement Program: Delivering Service Excellence (PowerPoint PPTX)

PowerPoint (PPTX) 136 Slides

#1 in Customer Service $79.00
Crafted by a seasoned Customer Experience Expert with a proven track record at industry leaders such as Microsoft and IBM, this comprehensive presentation is your roadmap to enhancing customer experience and driving satisfaction.
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BENEFITS OF DOCUMENT

  1. Provides a framework for a systematic approach to achieve customer satisfaction.
  2. Provides guidelines on how to differentiate your service by practicing empathy and adapting and personalizing your service.
  3. Provides guidelines on effective techniques to satisfy customers in different emotional conditions.

DESCRIPTION

This product (CX Improvement Program: Delivering Service Excellence) is a 136-slide PPT PowerPoint presentation (PPTX), which you can download immediately upon purchase.

Enhance your organization's CX with our Delivering Service Excellence PPT. Equip your staff with the skills to create quality customer experiences, differentiate from the competition, and build trust and long-term relationships. Learn to manage emotions, deliver personalized service, and apply the five A's of service recovery.

This customer service presentation includes the techniques and skills to:

a) Find out and respond to each customer's needs and expectations;
b) Reduce customer's negative feelings;
c) Heighten customer's positive feelings towards your organization;
d) Satisfy customers in difficult conditions; and
e) Apply the five A's of service recovery.

LEARNING OBJECTIVES

1. To instil in customer service staff the importance of providing excellent customer service.
2. To equip frontline personnel with effective customer service techniques and skills to provide service excellence.
3. To manage and handle customer interactions and relationships.

CONTENTS

1. Introduction to delivering service excellence
2. Managing myself
3. Identifying customer condition and establishing rapport
4. Determining customer needs and expectations
5. Effective communication techniques
6. Meeting and exceeding customer needs and expectations
7. Satisfying customers in comfortable and difficult conditions

Note: In addition to this training presentation, you may also be interested in the following presentations on Customer Experience (CX) (sold separately):

•  Customer-Centricity
•  Digital Customer Service (DCS)
•  Design Thinking
•  Customer Journey Mapping
•  Business Model Canvas
•  Value Proposition Canvas
•  Customer Experience Management Models

This presentation dives deep into the nuances of customer satisfaction, emphasizing the critical role of understanding customer conditions and establishing rapport. It outlines a structured approach to managing interactions, from opening to concluding, ensuring needs are met and expectations exceeded. The content also highlights the importance of effective communication, both verbal and non-verbal, and provides practical techniques for handling difficult customer situations. This resource is designed to equip your team with the tools needed to foster positive customer relationships and drive business success.

Got a question about the product? Email us at support@flevy.com or ask the author directly by using the "Ask the Author a Question" form. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Best Practices in Customer Service, Operational Excellence PowerPoint Slides: CX Improvement Program: Delivering Service Excellence PowerPoint (PPTX) Presentation, Operational Excellence Consulting


$79.00
Crafted by a seasoned Customer Experience Expert with a proven track record at industry leaders such as Microsoft and IBM, this comprehensive presentation is your roadmap to enhancing customer experience and driving satisfaction.
Add to Cart
  

ABOUT THE AUTHOR

Additional documents from author: 233
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Operational Excellence Consulting, founded in 2009 by Allan Ung, draws from extensive experience at Microsoft, IBM, and Underwriters Laboratories (UL). Specializing in strategy deployment, customer experience design, and operational excellence, we empower global individuals and organizations to drive transformative growth and innovation. [read more]

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