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  1. Provides a framework for problem solving and process improvement based on the PDCA approach.
  2. Provides guidelines on the application of common quality tools for collecting, identifying and analyzing problems.
  3. Provides guidelines on the formation and management of problem solving teams.


In this training presentation, you will be able to teach employees on the structured Plan-Do-Check-Act (PDCA) approach to problem solving. Many world class companies such as Toyota uses the PDCA problem solving process for the relentless pursuit of continuous improvement. When combined with the basic quality tools, this approach identifies problems, analyzes root causes and generates solutions. Teach your staff to put effective solutions in place to prevent similar problems from recurring in the future. This methodology can be applied to both manufacturing and service organizations.


1. Understand the principles and key concepts of problem solving
2. Learn how to apply the PDCA technique and basic quality tools to problem solving
3. Learn how to identify root causes and develop countermeasures
4. Learn how to prepare a problem solving storyboard
5. Understand the roles of problem solving team
6. Define the critical success factors for effective problem solving


1. Introduction to Problem Solving
2. Concept of Problem Solving Teams
3. Overview of Process Management
4. PDCA Problem Solving - The Step-by-step Approach
5. Basic Problem Solving Tools
6. Project Reporting Using A3 Storyboard
7. 10 Common Mistakes
8. Critical Success Factors

This training presentation can be used together with the 'PDCA Problem Solving Template' (sold separately).

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Source: PDCA Problem Solving Technique & Tools PowerPoint document

This document is available as part of the following discount bundle(s):

PDCA Problem Solving Toolkit Bundle
TQM Training Package Bundle
Lean Essentials for Shopfloor Improvement Training Package Bundle
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PDCA Problem Solving Technique & Tools

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This business document is categorized under the function(s):

It applies to All Industries

File Type: PowerPoint (pptx)

File Size: 8.2 MB

Number of Slides: 198 (includes cover, transition slides)

Related Topic(s): Lean Management/Enterprise Problem Solving PDCA

Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document.

Terms of usage (for all documents from Operational Excellence Consulting)

Initial upload date (first version): Feb 23, 2013
Most recent version published: Feb 28, 2020

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