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3 related documents on Service Catalogues, Service Level Agreements, and Service Desk Software

Understand how to create a Service Catalogue for your business so that your customers (internal or external) know exactly what services you provide and do not provide. Based on your Service Catalogue, understand how to create specific Service Level Agreements with each customer or customer segment. Finally, advice on how to go to market to find the right Service Desk software to compliment your service offerings


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This document is based on ITIL v3 and provides a template for a detailed Service Catalogue. A Service Catalogue is one of the three elements of an IT Service Providers, Service... [read more]

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This document is an ITIL V3 based Service Level Agreement Template. A Service Level Agreement is an agreement between an IT Service Provider and a Customer. It describes the... [read more]

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This Excel document is a template intended to provide a comprehensive group of options to consider when preparing an RFP for IT Service Desk software. It is highly customisable.... [read more]

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Individual Price: $60.00

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Service Catalogue, SLA's and Service Desk

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