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Service Catalogue, SLA's and Service Desk   Document Bundle
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Service Catalogue, SLA's and Service Desk (Document Bundle)

Service Catalogue, SLA's and Service Desk – Document Bundle

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Service Catalogue & SLA Guide (PDF/PPT): Learn to build service catalogues, draft SLAs, and select service‑desk software. Download templates and step‑by‑step advice. Service Catalogue, SLA's and Service Desk is a Document Bundle available for immediate download upon purchase.

3 related documents on Service Catalogues, Service Level Agreements, and Service Desk Software

Understand how to create a Service Catalogue for your business so that your customers (internal or external) know exactly what services you provide and do not provide. Based on your Service Catalogue, understand how to create specific Service Level Agreements with each customer or customer segment. Finally, advice on how to go to market to find the right Service Desk software to compliment your service offerings

Got a question about the product? Email us at support@flevy.com or ask the author directly by using the "Ask the Author a Question" form.

Source: Service Catalogue, SLA's and Service Desk () Document, Dartview Consulting


THERE ARE 3 PRODUCTS IN THIS BUNDLE:


This document is based on ITIL v3 and provides a template for a detailed Service Catalogue. A Service Catalogue is one of the three elements of an IT Service Providers, Service... [read more]

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This document is an ITIL V3 based Service Level Agreement Template. A Service Level Agreement is an agreement between an IT Service Provider and a Customer. It describes the... [read more]

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Individual Price: $30.00

This Excel document is a template intended to provide a comprehensive group of options to consider when preparing an RFP for IT Service Desk software. It is highly customisable.... [read more]

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Individual Price: $60.00
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ABOUT THE AUTHOR

Additional documents from author: 20

Dartview Consulting, founded by Paul Smith-Allen, specializes in industry best practice frameworks, including ITIL, PRINCE2, and MOR.

Paul is a seasoned Change Professional certified in ITIL, PRINCE2, MSP, Lean 6 Sigma, Business Relationship Management and MOR with knowledge and experience established within the Construction, Utilities, Oil & Gas, Building Services, Facilities Management, and ... [read more]

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