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Business Documents (Page 1)

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Customer Experience Strategy - Template and Guide
Listed under:  Operations  Strategy, Marketing, & Sales
View more from: CustCore Consulting
56-slide PowerPoint deck. Customer Experience is fast becoming the key business battleground in many markets. In order to be successful it is critical that all business create a Customer Experience Strategy, an all encompassing view of how they will deliver [read more]
$65.00

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Service 4.0 Transformation
Listed under:  Operations  Strategy, Marketing, & Sales
View more from: LearnPPT   Top Flevy Author [?]
52-slide PowerPoint deck. Services companies are changing the way they offer and deliver services, driven by customer demands for a more customized, proactive, omnichannel, integrated, and data-driven service and enabled by emerging Digital Technologies. This is [read more]
$49.00

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Cost Reduction Opportunities (across Value Chain)
Listed under:  Operations  Strategy, Marketing, & Sales
View more from: LearnPPT   Top Flevy Author [?]
24-slide PowerPoint deck. This document details cost reduction opportunities across the Value Chain (as defined by strategist Michael Porter). Cost reduction initiatives are categorized in the areas of *Enterprise-wide Opportunities (includes Share [read more]
$39.00

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Business Case Opportunity Prioritization Guide
14-slide PowerPoint deck. This template provides guidance to prioritize a number of projects in a structured and logical way. The template is to be used as guidance when prioritizing initiatives/projects: The main objective of this template is to explain how [read more]
$29.00

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5S for the Office
Listed under:  Operations  Organization, Change, & HR
View more from: Operational Excellence Consulting   Top Flevy Author [?]
190-slide PowerPoint deck. The office, by any name, is a paperwork factory. To become a Lean enterprise, office activities must fully support shop-floor manufacturing operations to eliminate waste. The adoption of 5S throughout all office functions is the first step [read more]
$69.00

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Business Case Development Framework
Listed under:  Operations  Strategy, Marketing, & Sales
View more from: LearnPPT   Top Flevy Author [?]
32-slide PowerPoint deck and supporting Excel workbook. The Business Case is an instrumental tool in both justifying a project (requiring a capital budgeting decision), as well as measuring the project's success. The Business Case model typically takes the form of an Excel spreadsheet [read more]
$49.00

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How to Build a Target Operating Model (TOM)
Listed under:  Operations  Organization, Change, & HR
View more from: R Bradley Consulting
35-slide PowerPoint deck. This document outlines the stages and steps required to build a TOM. It includes the following views 1. Purpose of a TOM 2. Benefits of a TOM 3. Building an example TOM 4. Transformation Scope 5. Developing the TOM 6. Capability [read more]
$49.00

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Value Stream Mapping (VSM)
Listed under:  Operations  Strategy, Marketing, & Sales
View more from: Operational Excellence Consulting   Top Flevy Author [?]
182-slide PowerPoint deck and supporting Excel workbook. Value Stream Mapping (VSM) is a practical and highly effective way to learn to see and resolve disconnects, redundancies, and gaps in how work gets done. At the strategic level, a VSM exercise should be conducted first before [read more]
$69.00

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Guide to Delivering Best-in-Class Customer Care
Listed under:  Operations  Strategy, Marketing, & Sales
View more from: P-Square Partners   Top Flevy Author [?]
78-slide PowerPoint deck. This document is a collection of best practices in delivering world-class customer care. The document is organized across the four performance dimensions: cost, revenue, customer satisfaction infrastructure, and frontline performance. It [read more]
$69.00

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Lean - Value Stream Mapping (VSM)
Listed under:  Operations  Strategy, Marketing, & Sales
View more from: Operational Excellence Consulting LLC   Top Flevy Author [?]
158-slide PowerPoint deck and supporting Excel workbook. Value Stream Mapping (VSM) is a lean management technique used to analyze the flow of materials and information currently required to bring a product or service to a Customer. The goal of value stream mapping is to reduce the [read more]
$64.50

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