Editor’s Note: Ganesh Rajagopalan is a seasoned management consultant and former investment banker. He is also a leading author on Flevy, having published numerous business frameworks on topics such as Strategy Development, Investment Analysis, and Value Chain Analysis. You can view all his materials here. * * * * The Context Businesses look to grow and […]
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Even if just one customer wants it a second time, it’s no longer small. Being someone who believes in this strongly, the title is keeping in mind the market forces. So, please, only think of a brand as small or large when it is bared out on a spreadsheet or when the calculations are done. […]
Nostalgia has a way of carrying us back into our memories and reminding us of special moments, like Friday nights spent fighting over new releases, standing indecisively in front of DVD covers, and arguing about Indiana Jones’ relevance in Raiders of the Lost Ark. Oh, come on, we have all seen that episode of the Big Bang […]
I’m bemused by the repetitive announcements that “strategy is dead” and has no place in our rapidly changing and uncertain business environment. Pundits claim that: it’s too slow and laborious the outcomes are irrelevant in an uncertain and changing environment, and organisations prefer to simply respond quickly as conditions and customer requirements change. Despite the […]
“They were capable of looking at what the rest of us thought of as a great advantage, and seeing it for what it really was.” - Malcolm Gladwell In David and Goliath: Underdogs, Misfits, and the Art of Battling Giants, Malcolm Gladwell tells a brilliant tale that begins in the nineteenth century when Paris was the center […]
Editor’s Note: Ganesh Rajagopalan is a seasoned management consultant and former investment banker. He is also a leading author on Flevy, having published numerous business frameworks on topics such as Strategy Development, Investment Analysis, and Value Chain Analysis. You can view all his materials here. * * * * Most would be familiar with the term […]
The call for change and innovation is everywhere – and rightly so. Business environments seem to be getting slammed by a multitude of market, technology and competitive threats impacting how you do business. It’s often called “disruption”. There is much written about transformational leadership. They fill our book shelves, article after article and book after […]
Editor’s Note: Shane Goldberg is the founder of CustCore Consulting, a boutique consulting firm focused on helping businesses unlock hidden growth through improving end-to-end Customer and Employee Experience. His firm also sells Customer Strategy consulting frameworks on Flevy. You can view their materials here. * * * * Back in 2014, Gartner predicted that by 2016, […]
What is a “first” or “second” generation Performance Management and Measurement framework? Let’s begin by defining these concepts. First generation Performance Management and Measurement frameworks derive Key Performance Indicators (KPIs) from strategy. These include well known and established frameworks, such as Balanced Scorecard (BSC) and EFQM Excellence Model. These first generation frameworks have led organizations to increase the […]
Developed by John Kay, the Distinctive Capabilities Framework captures those capabilities our organization has, which cannot be replicated by competition. Through his research, he identified 3 such “Distinctive Capabilities:” Architecture Reputation Innovation These 3 capabilities are the source of superior performance and sustainable competitive advantage for successful firms. This framework developed created after extensive research by […]
Have you heard of Strategy Dynamics? Most people haven’t. Strategy Dynamics is a framework to explain our current performance–and to develop and execute strategies for improving our future performance of our organization. This approach emphasizes building and sustaining the resources and capabilities necessary to succeed. Strategy Dynamics focuses on performance over time. The overarching objective of […]
If you’re familiar with the strategic management framework Balanced Scorecard, you may have also come across the concept of a Strategy Map. After all, a Strategy Map is a core element of the formulation of a Balanced Scorecard. Both frameworks were developed by Robert Kaplan and David Norton. Wikipedia defines a Strategy Map as: A […]
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