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Modernize Your Board’s Role in M&A and Achieve the Greatest Deals

Many large corporations depend on M&A for growth and executives can boost the value that deals create. But poorly executed M&A can saddle investors with weak returns on capital for details. In fact, the margin between success and failure is slim. Many Boards are reluctant to cross the line between governance and management. The level […]

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The 4 Tactics our Board Should Adopt for a Long-term, Strategic Mindset

When things go wrong on a grand scale, often we direct our attention to the role of the Board. Debate exudes and often gets heated up and intensifies. This often happens when the Board spends more time looking in the rearview mirror and not enough scanning the road ahead. When this happens, governance suffers. Often, […]

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How to Achieve Board Excellence? Have A High Impact, Strategic Board

The pressure on Boards and Directors to raise their game has remained acute. A survey of more than 770 directors from public and private companies across the industries around the world suggested that some are responding more energetically than others. There is a dramatic difference between how directors allocate their time among boardroom activities and […]

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How to Use Leavitt’s Diamond to Achieve Change

“The only thing that is constant is Change.” – Heraclitus An epidemic of change is happening globally–reengineering, restructuring, and revamping! Workplaces seem to be launching one change initiative after another.  Digital Transformation is happening everywhere. Yet, the hard truth is that many change initiatives fail. Change Management initiatives fail because of the way organizations view change. […]

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customer journey

What Should Constitute Your Omni-channel Customer Journey Design?

Businesses are getting increasingly complex and so are customers’ expectations.  Digital organizations are digitizing their critical Customer Journeys at scale to outperform competition.  These organizations are using Digitization to create streamlined journeys, which result in more agile IT units, quick delivery of new products, and improved Customer Experiences and Engagement. But before embarking on digitization […]

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Customer-centric Culture: An Imperative in Today’s Age of the Customer

The use of the Internet and other online tools have turned consumers to be more empowered and are now shopping differently. Customers are becoming more demanding and accustomed to getting what they want. With greater access to reviews and online rating, customers are better equipped to switch to new products and services. Consumers now want […]

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How to Design a Breakthrough Customer Experience?

The constant advancement in technology has raised the expectations of customers in terms of their interaction with companies.  This digital disruption is also forcing businesses to develop new capabilities and explore innovative ways and means to deliver improved Customer Experiences. Organizations can overhaul their Customer Journeys by embracing latest digital insights and practices.  To develop […]

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How Do We Maximize Impact of Customer Experience on Value Creation?

Digitally savvy startups are disrupting markets and threatening conventional businesses.  They are doing this by utilizing technology to offer new products and services and providing tailored yet uncomplicated experiences for their customers. Likewise, large traditionally-run firms will have to keep evolving their Customer Experience approaches to secure additional avenues of revenue and to stay competitive.  […]

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The 6 Core Capabilities of a Customer-centric Organization: Your Ammunition to Winning a Highly Demanding Customer

Today’s customers are better informed, better connected, and more demanding than ever before. CEOs are now concerned about Customer Loyalty and they recognize that mastery of the customer agenda is essential. In fact, global leaders of successful businesses recognize that creating a customer-centric, digitally-transformed business is a top priority. In this age of digital disruption, […]

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In this Digital Age, Are You Ready for Digital Reinvention?

“All you need is your own imagination So use it that’s what it’s for (that’s what it’s for) Go inside, for your finest inspiration Your dreams will open the door (open up the door)” Madonna Madonna is a perfect example of reinvention. A very versatile actress, Madonna has the ability to adapt to new trends; […]

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OK, the Merger’s Done. How Do We Secure the Promised Revenue Synergies?

Stiff market competition, expansion into new territories, product portfolio extension, and gaining new capabilities are the prime reasons why more and more organizations are seriously looking into the prospects of—and carrying out—Mergers and Acquisitions.  However, only a few M&As achieve their desired revenue objectives. Revenue Synergies are a decisive factor in closing such deals.  However, […]

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‘Tis the Season for Strategic Planning! Here’s What You Need to Know to Successfully Formulate and Execute Your Strategy

For many organizations, the last quarter of the year is when Leadership will conduct the annual Strategic Planning process and plan the near-, mid- and long-term strategies. This article breaks the full Strategic Planning and Execution processes into 3 sections: Strategic Planning Strategy Development Strategy Execution For each section, we will highlight important concepts core […]

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