Companies should be in constant communication with their customers, because they are the foundation of the business. You must therefore look for ways to improve your communication services to improve the customer service experience. Show Understanding Customers will not want to hear the disinterested tone of a member of staff as they try to resolve […]
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Have you ever wondered why some businesses worry so much about public relations and how it can benefit your business? It’s an area that could change your company for the better and change the way other people view your organization. Below are some of the main reasons why PR is so important in today’s business […]
Editor’s Note: The author, Davina Stanley, is a Corporate Communications expert with several decades of experience from McKinsey. Her firm is also an author on Flevy, specializing in business frameworks on various communications topics. You can view their documents here. This article is an except from her firm’s free ebook: Three Tips to Help Technical Experts Get an […]
Goal setting and action planning is probably the most critical element of the coaching structure. By creating and writing goals down we are giving ourselves permission to make them happen. If we go one step further and articulate our goals to others we enlist their support and increase the chance of our goals happening. One […]
As a business owner, you are always searching ways to get your company name into the public eye. While you might be tempted to focus on major news organizations and perhaps working with a high priced public relations firm, there are plenty of lesser-known but reputable websites that can help you boost your PR. For […]
“A ‘no’ uttered from the deepest conviction is better than a ‘yes’ merely uttered to please, or worse, to avoid trouble.” So said Mahatma Gandhi, and we all know how his conviction played out on the world stage. But what is less well known is how this same discipline played out privately with his own […]
Team Neosi is an author on Flevy specializing in Corporate Communications. The team consists of communication specialists with more than 40 years’ combined experience with the top management consulting firm, McKinsey & Company. They have 9 documents available on Flevy: Structured Thinking 101: Clarity Through Storylines https://flevy.com/browse/business-document/Structured-Thinking-101-Clarity-Through-Storylines-196 Clarity is critical in business communication of all […]
UPDATE: This article will no longer be updated. All updates are now being made directly to our Business Toolkits section. Due to the rapid growth of our documents library, we have developed a less manual way of organizing our documents. We have organized documents into Business Toolkits, where each toolkit is focused on a specific business project […]
“Impossible.” That was management’s view when the Chair of a major Corporation said they wanted board papers to be one page long with a maximum of 10 supporting “PowerPoint charts.” But it has happened. This Chair is not alone — other Boards that are sick of being inundated with massive, inconsistent and poorly thought out […]
So many of our clients and friends who work in consulting firms tell us that they are unhappy with the clarity of the thinking that their team members deliver in their internal recommendations and client reports. They worry that clients do not receive the full value from their teams’ efforts and that their clients are […]
In the broadest sense, context is the sandwich board you wear around telling people how you are feeling before you ever open your mouth. Have you ever had a friend ask you “what’s wrong” just by looking at you? That’s context. Some genres of content are much easier to lend context to than others. For […]
Look around you. Messages are everywhere, they surround us when we drive, we’re at work, and at home — just about everywhere. Most of them involve some kind of advertising or marketing message. Increasingly, these messages are not in print, but in some form of video or motion graphics. Given that the preferred demographic of […]
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