Flevy Management Insights Q&A

What emerging social media platforms should businesses consider for expanding their online presence?

     David Tang    |    Social Media Strategy


This article provides a detailed response to: What emerging social media platforms should businesses consider for expanding their online presence? For a comprehensive understanding of Social Media Strategy, we also include relevant case studies for further reading and links to Social Media Strategy best practice resources.

TLDR Businesses should consider TikTok, Clubhouse, and Discord for Strategic Planning to expand their online presence and engage with target audiences effectively.

Reading time: 5 minutes

Before we begin, let's review some important management concepts, as they relate to this question.

What does Digital Transformation mean?
What does Strategic Planning mean?
What does Performance Management mean?
What does Community Engagement mean?


In an era where Digital Transformation is not just a buzzword but a strategic imperative, organizations are constantly seeking new avenues to enhance their online presence and engage with their target audiences more effectively. The dynamic nature of the digital landscape, especially in the realm of social media, necessitates a forward-thinking approach to platform selection. Emerging social media platforms offer fresh opportunities for organizations to connect with their audiences, often in innovative and more personalized ways. This document explores several emerging platforms that warrant consideration from a strategic standpoint.

TikTok

While not brand new, TikTok has surged in popularity and has become a significant player in the social media domain, especially among younger demographics. Its unique format of short, engaging videos offers a creative avenue for brand storytelling and product demonstrations. Organizations can leverage TikTok's algorithm, which favors content virality over follower count, making it an excellent platform for both established brands and newcomers to gain visibility. The platform's advertising capabilities have also expanded, providing targeted options for reaching specific audiences. Real-world examples include Nike and Chipotle, both of which have successfully utilized TikTok to engage with younger consumers through challenges and user-generated content campaigns.

Strategic Planning for engaging with TikTok involves understanding the nuances of its user base and content style. Organizations should consider developing content that aligns with the informal, creative, and often humorous tone prevalent on the platform. Moreover, partnering with TikTok influencers can amplify reach and authenticity. Performance Management metrics on TikTok differ slightly from those on more traditional social media platforms, focusing heavily on engagement rates and the viral potential of content.

Risk Management is also a critical consideration, given TikTok's scrutiny in various markets over data privacy concerns. Organizations must stay abreast of regulatory developments and assess potential impacts on their marketing strategies. Despite these challenges, TikTok's expansive and engaged user base makes it an invaluable tool for brands aiming to stay relevant in a rapidly evolving digital landscape.

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Clubhouse

Clubhouse, an audio-only social media platform, emerged as a powerful tool for live, unscripted conversations. It allows individuals and organizations to host and participate in discussions on a wide range of topics. For businesses, Clubhouse presents an opportunity to establish thought leadership and directly engage with audiences in a more personal and interactive manner. The platform's format is conducive to hosting panels, Q&As, and discussions that can help in building a community around specific interests or industries.

Operational Excellence on Clubhouse involves curating high-quality content and discussions that resonate with the target audience. Organizations must ensure that speakers and topics align with their brand values and messaging. Furthermore, Clubhouse rooms offer an excellent opportunity for real-time feedback and audience engagement, which can inform Strategy Development and Innovation initiatives. The platform's exclusivity and focus on audio content provide a unique way to cut through the noise of more crowded social media spaces.

However, organizations should approach Clubhouse with a clear understanding of its current user base and growth trajectory. While it offers deep engagement, the platform's reach is inherently limited by its format and access restrictions. As such, Clubhouse should be considered as part of a broader Digital Transformation strategy, complementing other social media efforts rather than serving as the sole focus.

Discord

Originally popular among gamers, Discord has evolved into a comprehensive communication platform that supports communities across various interests. It offers text, voice, and video communication, along with unique features like servers and channels that organizations can customize for their communities. Discord's robust platform facilitates a deeper level of engagement and community building, making it ideal for organizations looking to foster a loyal customer base or fan community.

Strategic Planning for Discord involves creating a structured environment where members can engage with each other and with the organization in meaningful ways. This might include exclusive content, direct support channels, or community-driven projects. Performance Management on Discord focuses on community growth, engagement metrics, and member satisfaction. The platform's versatility makes it suitable for a wide range of organizations, from gaming companies to educational institutions and beyond.

Operational Excellence on Discord requires a dedicated approach to community management, including clear rules, active moderation, and regular content updates. The platform's emphasis on community and real-time interaction offers a unique challenge and opportunity for organizations. By effectively leveraging Discord, organizations can create a dedicated space for their most engaged users, fostering loyalty and long-term engagement.

In conclusion, as organizations navigate the complexities of Digital Transformation and seek to expand their online presence, the strategic selection of emerging social media platforms will be crucial. TikTok, Clubhouse, and Discord each offer unique opportunities and challenges. Success on these platforms requires a nuanced understanding of their respective user bases, content formats, and engagement strategies. By thoughtfully integrating these platforms into their broader digital marketing strategies, organizations can enhance their online presence, engage with their audiences in more meaningful ways, and drive sustained growth in the digital age.

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Social Media Strategy Case Studies

For a practical understanding of Social Media Strategy, take a look at these case studies.

Social Media Engagement Strategy for Renewable Energy Firm

Scenario: The organization in question is a mid-sized renewable energy company looking to enhance its brand visibility and customer engagement through Social Media Marketing.

Read Full Case Study

Social Media Strategy Overhaul for Luxury Brand in Competitive Market

Scenario: A luxury fashion firm is struggling to effectively engage its audience and drive sales through its current social media marketing efforts.

Read Full Case Study

Digital Marketing Strategy Overhaul for Agritech Firm in North America

Scenario: The organization is a mid-sized agritech company specializing in sustainable farming solutions.

Read Full Case Study

Digital Marketing Strategy Enhancement for Ecommerce Apparel Retailer

Scenario: The organization in question operates within the competitive ecommerce space, focusing on apparel.

Read Full Case Study

Online Customer Engagement for Ecommerce Apparel

Scenario: The organization is a mid-sized ecommerce company specializing in apparel, facing stagnation in market share growth due to increased competition and changes in consumer behavior.

Read Full Case Study

Digital Marketing Enhancement for Luxury Hotel Chain

Scenario: The organization is a luxury hotel chain experiencing a plateau in online bookings despite a robust market.

Read Full Case Study


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Related Questions

Here are our additional questions you may be interested in.

How can companies integrate their online marketing efforts with offline marketing strategies to create a seamless customer experience?
Integrating online and offline marketing strategies involves understanding customer behavior, creating Omnichannel Campaigns, and leveraging data for Personalized Experiences to enhance customer engagement and loyalty. [Read full explanation]
How are artificial intelligence and machine learning transforming social media content creation and curation?
AI and ML are revolutionizing social media through Personalization and User Engagement, transforming Content Creation and Optimization, while posing challenges in authenticity and privacy. [Read full explanation]
What emerging consumer privacy concerns must marketers address with the rise of biometric data usage in personalized advertising?
Marketers must navigate complex privacy concerns and regulatory landscapes related to biometric data usage, ensuring Risk Management, Strategic Planning, and ethical practices to maintain consumer trust. [Read full explanation]
How can companies integrate artificial intelligence in their Internet Marketing strategies to enhance customer engagement?
Integrating AI into Internet Marketing enhances customer engagement through Predictive Analytics, Chatbots, and Personalized Content Creation, driving personalized experiences and operational efficiency. [Read full explanation]
How can businesses effectively measure the impact of their online marketing efforts on brand reputation and customer loyalty?
Leverage Advanced Analytics, Customer Journey Analytics, and Continuous Feedback Loops for effective measurement of Online Marketing's impact on Brand Reputation and Customer Loyalty in Strategic Planning. [Read full explanation]
What are the implications of 5G technology on mobile marketing strategies and consumer engagement?
5G technology revolutionizes mobile marketing and consumer engagement by enabling immersive AR/VR experiences, real-time personalization through advanced data analytics, and innovations in mobile commerce and payments, driving brand loyalty and growth. [Read full explanation]

 
David Tang, New York

Strategy & Operations, Digital Transformation, Management Consulting

This Q&A article was reviewed by David Tang. David is the CEO and Founder of Flevy. Prior to Flevy, David worked as a management consultant for 8 years, where he served clients in North America, EMEA, and APAC. He graduated from Cornell with a BS in Electrical Engineering and MEng in Management.

To cite this article, please use:

Source: "What emerging social media platforms should businesses consider for expanding their online presence?," Flevy Management Insights, David Tang, 2025




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