Flevy Management Insights Q&A
How can Facility Management practices be tailored to support the mental health and well-being of employees in a post-COVID-19 world?


This article provides a detailed response to: How can Facility Management practices be tailored to support the mental health and well-being of employees in a post-COVID-19 world? For a comprehensive understanding of Facility Management, we also include relevant case studies for further reading and links to Facility Management best practice resources.

TLDR Facility Management must prioritize Psychological Safety, Health and Wellness, and adapt to New Ways of Working to support employee well-being in the post-COVID-19 era.

Reading time: 4 minutes

Before we begin, let's review some important management concepts, as they related to this question.

What does Psychological Safety mean?
What does Health and Wellness mean?
What does Flexible Work Arrangements mean?


In the post-COVID-19 era, Facility Management (FM) practices have become instrumental in supporting the mental health and well-being of employees. The pandemic has fundamentally altered the landscape of work, necessitating a reevaluation of traditional FM strategies. This shift requires a focus on creating environments that foster psychological safety, promote health and wellness, and accommodate new ways of working.

Creating Psychologically Safe Workspaces

The concept of psychological safety in the workplace has gained prominence, emphasizing the importance of creating environments where employees feel valued, respected, and safe to express their thoughts and concerns. Facility Management can play a pivotal role in achieving this by designing spaces that facilitate open communication and collaboration. For instance, incorporating open and flexible workspaces encourages interaction and teamwork, while also providing private areas where employees can focus or seek solitude when needed. Moreover, integrating technology that supports remote and hybrid work models can help ensure that all team members, regardless of their physical location, feel connected and part of the organizational culture.

Additionally, FM strategies should include regular assessments of workspace layouts to ensure they meet the evolving needs of the workforce. This might involve adjusting lighting, temperature, and noise levels to optimize comfort and productivity. By prioritizing these elements, organizations can significantly enhance the overall well-being of their employees.

Real-world examples of companies implementing these strategies include Google and Microsoft, which have redesigned their offices to support collaboration and individual work preferences, thereby promoting a culture of inclusivity and respect.

Are you familiar with Flevy? We are you shortcut to immediate value.
Flevy provides business best practices—the same as those produced by top-tier consulting firms and used by Fortune 100 companies. Our best practice business frameworks, financial models, and templates are of the same caliber as those produced by top-tier management consulting firms, like McKinsey, BCG, Bain, Deloitte, and Accenture. Most were developed by seasoned executives and consultants with 20+ years of experience.

Trusted by over 10,000+ Client Organizations
Since 2012, we have provided best practices to over 10,000 businesses and organizations of all sizes, from startups and small businesses to the Fortune 100, in over 130 countries.
AT&T GE Cisco Intel IBM Coke Dell Toyota HP Nike Samsung Microsoft Astrazeneca JP Morgan KPMG Walgreens Walmart 3M Kaiser Oracle SAP Google E&Y Volvo Bosch Merck Fedex Shell Amgen Eli Lilly Roche AIG Abbott Amazon PwC T-Mobile Broadcom Bayer Pearson Titleist ConEd Pfizer NTT Data Schwab

Promoting Health and Wellness

Facility Management practices must also prioritize the physical health and well-being of employees. This includes maintaining high standards of cleanliness and air quality, which are critical in the wake of the pandemic. Implementing advanced air filtration systems and ensuring regular deep cleaning of office spaces can mitigate the spread of viruses and other pathogens, thereby safeguarding employee health.

Beyond hygiene, organizations should consider the integration of wellness programs within the workspace. This could include the provision of fitness centers, meditation spaces, or wellness workshops. Such initiatives not only contribute to the physical health of employees but also signal an organizational commitment to their overall well-being. A report by Deloitte highlights the positive correlation between workplace wellness programs and employee productivity, satisfaction, and retention.

Case studies from companies like Salesforce and Adobe illustrate the benefits of incorporating wellness into the workspace. These organizations have reported increased employee engagement and reduced absenteeism as a result of their wellness initiatives.

Accommodating New Ways of Working

The transition to remote and hybrid work models has necessitated a reimagining of traditional office spaces. Facility Management must adapt to support these new ways of working by providing the necessary infrastructure and resources. This includes ensuring high-speed internet access, ergonomic furniture, and secure technology solutions that enable effective remote work.

Furthermore, FM practices should support flexible work arrangements by creating spaces that can be easily reconfigured to accommodate different team sizes and working styles. This flexibility not only supports operational efficiency but also contributes to employee satisfaction by providing them with greater control over their work environment.

Organizations like IBM and Deloitte have successfully implemented flexible workspace solutions, demonstrating the feasibility and benefits of such approaches. These companies have reported improvements in employee productivity and engagement, underscoring the importance of adaptability in Facility Management practices.

In conclusion, Facility Management plays a crucial role in supporting the mental health and well-being of employees in the post-COVID-19 world. By creating psychologically safe workspaces, promoting health and wellness, and accommodating new ways of working, organizations can foster environments that support the holistic well-being of their workforce. These strategies not only contribute to the health and satisfaction of employees but also enhance organizational resilience, productivity, and success in the long term.

Best Practices in Facility Management

Here are best practices relevant to Facility Management from the Flevy Marketplace. View all our Facility Management materials here.

Did you know?
The average daily rate of a McKinsey consultant is $6,625 (not including expenses). The average price of a Flevy document is $65.

Explore all of our best practices in: Facility Management

Facility Management Case Studies

For a practical understanding of Facility Management, take a look at these case studies.

Facilities Management Optimization in Aerospace

Scenario: The organization is a major player in the aerospace industry, facing challenges in managing their expansive and complex facilities.

Read Full Case Study

Facility Management Advancement for Luxury Retail in High-End Fashion

Scenario: A multinational luxury retail company specializing in high-end fashion has been facing challenges in maintaining operational efficiency across its global facilities.

Read Full Case Study

Facilities Management Streamlining for Ecommerce in Competitive Landscape

Scenario: The organization in question operates within the ecommerce sector, catering to an increasingly demanding consumer base.

Read Full Case Study

Facility Management Enhancement in Telecom Sector

Scenario: A leading telecommunications company is struggling to manage its extensive portfolio of facilities efficiently.

Read Full Case Study

Integrated Facility Management System for Aerospace Manufacturer in North America

Scenario: An aerospace manufacturer in North America faces challenges in consolidating its Facility Management practices to improve operational efficiency and reduce costs.

Read Full Case Study

Facilities Management Optimization for Forestry Corporation in North America

Scenario: A North American forestry corporation is grappling with inefficiencies in its Facilities Management amidst increased regulatory pressures and a volatile market.

Read Full Case Study

Explore all Flevy Management Case Studies

Related Questions

Here are our additional questions you may be interested in.

In what ways can Facility Management drive cost savings without compromising on quality or employee experience?
Facility Management can achieve cost savings without sacrificing quality or employee experience by focusing on Strategic Planning, leveraging technology, and emphasizing sustainability, enhancing operational efficiency and competitiveness. [Read full explanation]
How can cross-functional collaboration be optimized to enhance Facilities Management outcomes?
Optimizing cross-functional collaboration for Facilities Management involves Strategic Planning, Goal Alignment, enhancing Communication and Collaboration, and leveraging Technology and Data Analytics to achieve integrated, efficient outcomes aligned with broader business objectives. [Read full explanation]
In what ways can Facilities Management drive innovation within an organization?
Facilities Management drives innovation by integrating smart technology, embracing sustainability, and fostering a Culture of Continuous Improvement, enhancing Operational Excellence and Digital Transformation. [Read full explanation]
How does Facilities Management contribute to the creation of inclusive environments that support diversity and accessibility in the workplace?
Facilities Management is crucial in creating inclusive work environments by prioritizing accessibility and diversity through Strategic Planning, implementing assistive technologies, and fostering continuous improvement and employee engagement. [Read full explanation]
How is the integration of IoT and AI technologies transforming Facility Management practices?
The integration of IoT and AI is revolutionizing Facility Management by improving Operational Efficiency, Occupant Experience, and enabling informed Strategic Decision-Making and Risk Management, transforming FM into a strategic asset. [Read full explanation]
What are the implications of the shift towards smart buildings and smart cities on the future of Facility Management?
The transition to smart buildings and cities is revolutionizing Facility Management, emphasizing Operational Excellence, Strategic Planning, and Sustainability, while necessitating adaptations in Risk Management and technology integration for improved efficiency, cost savings, and quality of life. [Read full explanation]

Source: Executive Q&A: Facility Management Questions, Flevy Management Insights, 2024


Flevy is the world's largest knowledge base of best practices.


Leverage the Experience of Experts.

Find documents of the same caliber as those used by top-tier consulting firms, like McKinsey, BCG, Bain, Deloitte, Accenture.

Download Immediately and Use.

Our PowerPoint presentations, Excel workbooks, and Word documents are completely customizable, including rebrandable.

Save Time, Effort, and Money.

Save yourself and your employees countless hours. Use that time to work on more value-added and fulfilling activities.




Read Customer Testimonials



Download our FREE Strategy & Transformation Framework Templates

Download our free compilation of 50+ Strategy & Transformation slides and templates. Frameworks include McKinsey 7-S Strategy Model, Balanced Scorecard, Disruptive Innovation, BCG Experience Curve, and many more.