Flevy Management Insights Q&A
What are the emerging trends in using virtual reality for conflict management training?
     Joseph Robinson    |    Conflict Management


This article provides a detailed response to: What are the emerging trends in using virtual reality for conflict management training? For a comprehensive understanding of Conflict Management, we also include relevant case studies for further reading and links to Conflict Management best practice resources.

TLDR Virtual Reality (VR) is gaining momentum in conflict management training, offering immersive experiences, enhancing Emotional Intelligence, and providing real-time feedback and analytics for organizational success.

Reading time: 5 minutes

Before we begin, let's review some important management concepts, as they related to this question.

What does Immersive Learning mean?
What does Emotional Intelligence mean?
What does Real-Time Feedback mean?


Virtual reality (VR) is increasingly being recognized as a powerful tool for a wide range of training purposes, from technical skills development to soft skills enhancement. Among these applications, its use in conflict management training is emerging as a particularly innovative and effective approach. Organizations are exploring VR's potential to create immersive, realistic scenarios that can help employees develop the skills and sensitivities needed to navigate and resolve conflicts effectively. This exploration is driven by the understanding that effective conflict management is crucial for maintaining a positive work environment, enhancing team collaboration, and ultimately contributing to organizational success.

Immersive Learning Experiences

One of the key advantages of using VR for conflict management training is the creation of immersive learning experiences that can simulate real-life conflict scenarios without the real-world consequences. This allows participants to practice their responses in a variety of conflict situations, ranging from interpersonal disagreements to team conflicts or even customer service challenges. The immersive nature of VR training helps learners to experience the emotional and psychological aspects of conflict, making the learning experience more impactful compared to traditional training methods. According to Gartner, immersive technologies like VR are expected to be adopted by 70% of enterprises by 2022 for training and simulation purposes, underscoring the growing recognition of their value in professional development.

VR-based training programs can be designed to include a wide range of conflict scenarios, tailored to the specific needs and challenges of an organization. This customization capability ensures that employees are not just learning generic conflict resolution strategies but are practicing skills that are directly applicable to their day-to-day work environments. Moreover, VR training can be easily updated or expanded to include new scenarios as the organization evolves, making it a flexible and future-proof training solution.

Real-world examples of organizations implementing VR for conflict management training are beginning to surface. For instance, companies like Vantage Point are pioneering the use of VR for soft skills training, including conflict resolution. Their programs offer a variety of scenarios that put employees in situations where they must navigate difficult conversations, providing a safe space to practice and improve their skills. This practical approach to learning is proving to be more effective in preparing employees to handle real-life conflicts confidently and competently.

Are you familiar with Flevy? We are you shortcut to immediate value.
Flevy provides business best practices—the same as those produced by top-tier consulting firms and used by Fortune 100 companies. Our best practice business frameworks, financial models, and templates are of the same caliber as those produced by top-tier management consulting firms, like McKinsey, BCG, Bain, Deloitte, and Accenture. Most were developed by seasoned executives and consultants with 20+ years of experience.

Trusted by over 10,000+ Client Organizations
Since 2012, we have provided best practices to over 10,000 businesses and organizations of all sizes, from startups and small businesses to the Fortune 100, in over 130 countries.
AT&T GE Cisco Intel IBM Coke Dell Toyota HP Nike Samsung Microsoft Astrazeneca JP Morgan KPMG Walgreens Walmart 3M Kaiser Oracle SAP Google E&Y Volvo Bosch Merck Fedex Shell Amgen Eli Lilly Roche AIG Abbott Amazon PwC T-Mobile Broadcom Bayer Pearson Titleist ConEd Pfizer NTT Data Schwab

Enhanced Emotional Intelligence

Another significant trend in the use of VR for conflict management training is its ability to enhance emotional intelligence (EQ). EQ is a critical component of effective conflict resolution, as it involves understanding and managing one's own emotions, as well as empathizing with others. VR training can help develop these skills by immersing learners in scenarios that require active listening, empathy, and emotional regulation. For example, Accenture has reported on the effectiveness of VR in enhancing soft skills training, noting that VR's immersive experiences can lead to a deeper understanding and retention of these crucial competencies.

Through VR, employees can experience conflicts from multiple perspectives, including that of an adversary or a bystander. This multi-perspective approach fosters a deeper understanding of the dynamics at play in conflict situations, encouraging a more empathetic and thoughtful response. It also allows for immediate feedback within the VR environment, which can guide learners toward more effective conflict resolution strategies by highlighting the emotional impact of different approaches.

Organizations are also leveraging VR to simulate high-stress conflict situations that are difficult to replicate in traditional training settings. This exposure helps employees to develop resilience and emotional regulation skills, enabling them to remain calm and effective in resolving conflicts under pressure. The immersive nature of VR means that these experiences are felt more vividly than in conventional role-play or case study exercises, leading to more profound learning and development outcomes.

Real-Time Feedback and Analytics

VR technology also offers the advantage of providing real-time feedback and detailed analytics on performance during conflict management training. This feedback is invaluable for both learners and trainers, as it allows for immediate correction and personalized coaching. Advanced VR systems can track a wide range of metrics, from verbal responses and decision-making patterns to physiological responses like heart rate, providing a comprehensive overview of a participant's performance.

This data-driven approach enables organizations to identify specific areas of strength and weakness in their employees' conflict management skills. It also allows for the customization of training programs to address individual needs, enhancing the efficiency and effectiveness of training interventions. For instance, PwC has highlighted the potential of VR to revolutionize training and development by enabling personalized learning paths that are informed by real-time data and analytics.

Moreover, the analytics provided by VR training can help organizations to track improvements over time, demonstrating the ROI of their training investments. This capability is particularly important in the context of soft skills training, where measuring outcomes can be challenging. By quantifying the impact of VR-based conflict management training, organizations can make more informed decisions about their training strategies and investments.

In conclusion, the use of VR for conflict management training is a trend that is gaining momentum, driven by its ability to create realistic, immersive learning experiences, enhance emotional intelligence, and provide real-time feedback and analytics. As technology continues to evolve, it is likely that we will see even more innovative applications of VR in this area, offering organizations powerful tools to develop the conflict resolution skills of their employees. With the potential to significantly improve interpersonal dynamics and team performance, VR-based conflict management training represents a strategic investment in organizational success.

Best Practices in Conflict Management

Here are best practices relevant to Conflict Management from the Flevy Marketplace. View all our Conflict Management materials here.

Did you know?
The average daily rate of a McKinsey consultant is $6,625 (not including expenses). The average price of a Flevy document is $65.

Explore all of our best practices in: Conflict Management

Conflict Management Case Studies

For a practical understanding of Conflict Management, take a look at these case studies.

Conflict Resolution Strategy for Construction Firm in Competitive Market

Scenario: The construction firm operates in a highly competitive market and has recently encountered significant internal conflicts among project teams and management, leading to delays, cost overruns, and a decline in employee morale.

Read Full Case Study

Conflict Resolution Enhancement for a Sports Franchise

Scenario: The organization, a leading sports franchise, has encountered significant internal conflicts between its coaching staff and management team.

Read Full Case Study

Conflict Resolution Framework for Semiconductor Manufacturer

Scenario: The organization in question operates within the semiconductor industry, facing significant internal discord stemming from rapid scaling and inter-departmental misalignment.

Read Full Case Study

Conflict Resolution Framework for Aerospace Manufacturer in Competitive Market

Scenario: The organization is a leading aerospace manufacturer grappling with escalating internal conflicts that have begun to impact productivity and innovation.

Read Full Case Study

Conflict Resolution Enhancement in Telecom

Scenario: The organization is a mid-sized telecom provider experiencing internal conflicts that have begun to impact customer satisfaction and employee turnover rates.

Read Full Case Study

Conflict Resolution Framework in Luxury Retail

Scenario: The company operates within the luxury retail sector and has recently expanded its global presence, leading to a diverse workforce and client base.

Read Full Case Study




Flevy is the world's largest knowledge base of best practices.


Leverage the Experience of Experts.

Find documents of the same caliber as those used by top-tier consulting firms, like McKinsey, BCG, Bain, Deloitte, Accenture.

Download Immediately and Use.

Our PowerPoint presentations, Excel workbooks, and Word documents are completely customizable, including rebrandable.

Save Time, Effort, and Money.

Save yourself and your employees countless hours. Use that time to work on more value-added and fulfilling activities.




Read Customer Testimonials

  •  
    "Last Sunday morning, I was diligently working on an important presentation for a client and found myself in need of additional content and suitable templates for various types of graphics. Flevy.com proved to be a treasure trove for both content and design at a reasonable price, considering the time I "

    – M. E., Chief Commercial Officer, International Logistics Service Provider
  •  
    "Flevy is our 'go to' resource for management material, at an affordable cost. The Flevy library is comprehensive and the content deep, and typically provides a great foundation for us to further develop and tailor our own service offer."

    – Chris McCann, Founder at Resilient.World
  •  
    "As a young consulting firm, requests for input from clients vary and it's sometimes impossible to provide expert solutions across a broad spectrum of requirements. That was before I discovered Flevy.com.

    Through subscription to this invaluable site of a plethora of topics that are key and crucial to consulting, I "

    – Nishi Singh, Strategist and MD at NSP Consultants
  •  
    "FlevyPro has been a brilliant resource for me, as an independent growth consultant, to access a vast knowledge bank of presentations to support my work with clients. In terms of RoI, the value I received from the very first presentation I downloaded paid for my subscription many times over! The "

    – Roderick Cameron, Founding Partner at SGFE Ltd
  •  
    "I like your product. I'm frequently designing PowerPoint presentations for my company and your product has given me so many great ideas on the use of charts, layouts, tools, and frameworks. I really think the templates are a valuable asset to the job."

    – Roberto Fuentes Martinez, Senior Executive Director at Technology Transformation Advisory
  •  
    "As an Independent Management Consultant, I find Flevy to add great value as a source of best practices, templates and information on new trends. Flevy has matured and the quality and quantity of the library is excellent. Lastly the price charged is reasonable, creating a win-win value for "

    – Jim Schoen, Principal at FRC Group
  •  
    "The wide selection of frameworks is very useful to me as an independent consultant. In fact, it rivals what I had at my disposal at Big 4 Consulting firms in terms of efficacy and organization."

    – Julia T., Consulting Firm Owner (Former Manager at Deloitte and Capgemini)
  •  
    "[Flevy] produces some great work that has been/continues to be of immense help not only to myself, but as I seek to provide professional services to my clients, it give me a large "tool box" of resources that are critical to provide them with the quality of service and outcomes they are expecting."

    – Royston Knowles, Executive with 50+ Years of Board Level Experience



Download our FREE Strategy & Transformation Framework Templates

Download our free compilation of 50+ Strategy & Transformation slides and templates. Frameworks include McKinsey 7-S Strategy Model, Balanced Scorecard, Disruptive Innovation, BCG Experience Curve, and many more.