This is a partial preview. Full document is 45 slides. View large preview.

If you are logged in, your referral link [?] is automatically included below.

EMBED CODE (Copy and Paste)

BENEFITS OF DOCUMENT

Customer Journey Map Comprehensive Guide and Templates
Detailed Step-by-Step Instructions for Developing a Journey Map
Examples and Resources

DOCUMENT DESCRIPTION

This Guide will take you through step-by-step detailed instructions to help you create a Customer Journey Map - a visual representation of the experience that customer's have with your organisation, product or service.

The step-by-step guide includes a comprehensive outline and templates for use in developing your journey map(s) as well as detailed tips and details on each component in the journey map.

As an added bonus, the Guide comes with a set of Templates which you can utilise to set you down the path of creating your Journey Maps quickly and easily.

Utilising Customer Journey Maps is a great way to understand the experiences of your customer, design experiences which they value, and deliver outcomes customers truly want. Utilised properly, these Journey Maps will drive significant business success will into the future.

Got a question about the product? Email us at [email protected] or ask the author directly by using the form to the right. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Customer Journey Mapping - Guide & Templates PowerPoint document

This document can be purchased as part of a discount bundle:

Customer Experience Strategy, Culture & Journey Mapping Bundle	View Details

This document is part of the following Business Toolkit:

Customer Decision Journey	View Details

Customer Journey Mapping - Guide & Templates

Sold by CustCore Consulting (this author has 3 documents)

$59.00

ALL FEES INCLUDED

Add to Cart

Did you know? This author is teaching a Flevy Executive Learning (FEL)

program called The Customer Experience Rocket

This business document is categorized under the function(s): Operations Strategy, Marketing, & Sales

It applies to All Industries.

File Type: PowerPoint (pptx)

File Size: 1.3 MB

Number of Slides: 45

Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document.

This product contains a supplemental PPTX document.

Terms of usage (for all documents from CustCore Consulting)

Initial upload date (first version): Jan 18, 2018
Most recent version published: Jan 19, 2018

Ask the Author a Question

Must be logged in Click here to log in

SELECT CUSTOMERS

Flevy has provided quality business documents to businesses and organizations of all sizes across the world—in over 60 countries. Below is just a very small sample of our customer base.

VIEW BY

Are you a business professional?
Join Flevy and sell your business documents.

Just as the mobile apps market has helped software developers earn sustainable, passive income, we hope Flevy will do the same for business professionals, like yourself. There's no reason to let your IP collect dust when it can be making you perpetual income.

CUSTOMERS ALSO BOUGHT THESE DOCUMENTS

	Customer Journey Mapping (CJM) Listed under: Operations Strategy, Marketing, & Sales View more from: Operational Excellence Consulting Top Flevy Author [?] 91-slide PowerPoint deck. Customer Journey Mapping (CJM) is the process of capturing and communicating complex interactions in order to illuminate the complete experience a person may have with a product or service. Every customer is on an experience [read more]	$59.00 Add to Cart View Details
	Six Building Blocks of Digital Transformation This is a FlevyPro [?] document. What is FlevyPro? Subscribe and Save as a FlevyPro member! 35-slide PowerPoint deck. Digital Transformation touches practically every function in the entire organization. This thus requires an unprecedented amount of coordination among people, process, and technologies throughout the organization, leading to a difficult [read more]	This document is only available to FlevyPro members. View Details
	Six Building Blocks of a Customer-Centric Organization This is a FlevyPro [?] document. What is FlevyPro? Subscribe and Save as a FlevyPro member! 32-slide PowerPoint deck. More and more organizations are shifting a traditional Product-focused model to becoming a Customer-centric Organization. To do this without incurring debilitating costs from added process and organizational complexity, the organization [read more]	This document is only available to FlevyPro members. View Details
	Customer Experience This is a FlevyPro [?] document. What is FlevyPro? Subscribe and Save as a FlevyPro member! 21-slide PowerPoint deck. Emerging technology trends are driving businesses to Digital Transformation across industries. At the core of most Digital Transformation projects is the evolution of the Customer Experience, from a traditional linear process (with few [read more]	This document is only available to FlevyPro members. View Details
	Design-driven Culture This is a FlevyPro [?] document. What is FlevyPro? Subscribe and Save as a FlevyPro member! 24-slide PowerPoint deck. Over time, we are seeing the growing importance of Customer Experience. As it becomes more and more difficult to separate the experience of buying and using the product, we are seeing many cases where customers prioritize the buying [read more]	This document is only available to FlevyPro members. View Details
	Customer Decision Journey and Social Media Strategy This is a FlevyPro [?] document. What is FlevyPro? Subscribe and Save as a FlevyPro member! 16-slide PowerPoint deck. The Customer Decision Journey is a framework developed by McKinsey & Co. The management consulting firm developed this framework based on research of the purchase decisions of almost 20,000 consumers across 5 industries and 3 continents. [read more]	This document is only available to FlevyPro members. View Details
	Customer Experience Transformation: Customer Care This is a FlevyPro [?] document. What is FlevyPro? Subscribe and Save as a FlevyPro member! 22-slide PowerPoint deck. Designing an excellent Customer Journey is critical to a Customer Experience Transformation. Our company must undertake an end-to-end redesigning of our Customer Journey to transform Customer Care experience. Customer Experience [read more]	$20.00 Add to Cart View Details
	Customer Experience Primer This is a FlevyPro [?] document. What is FlevyPro? Subscribe and Save as a FlevyPro member! 23-slide PowerPoint deck. Our company must create exceptional Customer Experiences that set us apart from our competitors. The starting point of every Customer Experience is to know what our customers want. Delivering what our customers want must now be [read more]	$20.00 Add to Cart View Details
	Mobile Customer Journey and Experience Design This is a FlevyPro [?] document. What is FlevyPro? Subscribe and Save as a FlevyPro member! 26-slide PowerPoint deck. Mobile currently represents one of the greatest opportunities to drive Customer Experience Innovation and Disruption. As customer behavior increasingly becomes more cross-channel, the usage of various mobile platforms (e.g. smartphone, [read more]	$20.00 Add to Cart View Details
	Consumer Decision Journey This is a FlevyPro [?] document. What is FlevyPro? Subscribe and Save as a FlevyPro member! 10-slide PowerPoint deck. The Consumer Decision Journey is a new-age business framework that captures the customer's path to purchase. The Customer Decision Journey proposes that the customer goes through four phases in a cyclical process. Each phase [read more]	This document is only available to FlevyPro members. View Details

Keyphrase:
Search in...	Document Title Document Description
Filter by author:
Filetype:	PowerPoint Excel Word PDF
Library:	Marketplace FlevyPro [?]

Customer Journey Mapping - Guide & Templates

Log In Below

Receive our Free Primer on Strategy Development & Execution

Get Our FREE Product.