IT Operating Model Framework (PowerPoint PPT)

A management consulting framework for establishing IT operating model in the organization (ITOM). The framework consist of blueprint documents and tools for the following dimensions; IT processes (including process descriptions), organizational setup of IT (including organizational structure and role descriptions), governance model (including relevant decision bodies) and performance matrix (relevant strategic and operational KPI's)

An ITOM is a visual toolset that provides a description of the way in which IT is governed and the IT function organises itself to meet its operational and strategic objectives
The content should be used as a tool to help in engagements where the client's operating model needs to be reviewed and modified
The tool is not a methodology and does not intend to be prescriptive. A client's particular context, issues and objectives should be considered when designing its operating model
The documents incorporates best-practice from client engagements and accepted industry standards (e.g. PRINCE2, ITIL, CobiT)

This PPT includes detailed process models for managing business relationships and suppliers, providing a clear visual representation of each process step. It breaks down complex interactions into manageable tasks, ensuring that all stakeholders understand their roles and responsibilities. The RACI matrices further clarify accountability, making it easier to assign and track tasks across different levels of the organization.

The framework also includes high-level IT functions and key accountabilities, ensuring alignment with business strategy and operational efficiency. The governance section showcases a real-world example of a governance structure, providing practical insights into effective decision-making bodies and processes. This comprehensive approach ensures that your IT operating model is both robust and adaptable to your organization's unique needs.