Leadership Focus: Customer-Centric vs. Management Priorities PPT

This PPT slide, part of the 26-slide Value Innovation Strategy PowerPoint presentation, presents a visual representation of the "Leadership Canvas" within the context of a Blue Ocean Strategy. It contrasts 2 key leadership activities: "Cut through to serve the customers" and "Please the boss." The graph illustrates how leaders allocate their time and effort across various activities, categorized by their importance.

On the vertical axis, we see the leader's time and effort categorized as high, average, or low. The horizontal axis lists key leadership activities, which include tasks such as producing data for reporting, seeking approvals, and coaching frontline personnel. The blue line, representing the focus on customer service, generally trends higher across most activities, indicating that effective leaders prioritize customer-centric actions. In contrast, the red line, which signifies efforts to please superiors, shows a more fluctuating pattern, suggesting that these activities may not consistently demand as much time or effort.

The data implies that successful leadership in a Blue Ocean context requires a shift away from traditional management practices that prioritize pleasing superiors. Instead, leaders should focus on understanding customer needs and fostering a culture that emphasizes value creation. The visual clearly delineates the importance of aligning leadership activities with customer-centric goals, which can lead to more innovative and effective organizational strategies.

This slide serves as a critical reminder for executives considering their leadership approach. It highlights the need to reassess how time and resources are allocated, urging a move towards practices that enhance customer satisfaction and drive business growth.

EXPLORE MORE SLIDES FROM THIS PRESENTATION

EXPLORE MORE PRESENTATIONS ON

Business Model Innovation Value Innovation Customer Service Customer Satisfaction Value Creation Leadership Innovation