Framework for Evaluating Service Opportunities PPT

This PPT slide, part of the 17-slide Services Growth & Effectiveness Approach PowerPoint presentation, outlines a structured approach for identifying and filtering service opportunities. It emphasizes a systematic evaluation process that begins with a broad collection of potential opportunities, which are then refined through a series of criteria. The initial step is to ensure a high-level alignment with the company's capabilities and market attractiveness. This involves assessing whether the opportunity aligns strategically, meets return and risk requirements, adds customer value, leverages core competencies, and has a reasonable chance of success.

Next, a detailed scoring mechanism is introduced, which evaluates opportunities against both internal and external criteria. External factors include market attractiveness and customer needs, while internal factors focus on alignment with core competencies and overall business objectives. This rigorous analysis helps in identifying which opportunities warrant further exploration.

The slide also highlights the importance of prioritization based on specific criteria such as financial impact, customer readiness, ease of implementation, investment level, and required changes. This prioritization ensures that resources are allocated effectively to the most promising opportunities.

Key deliverables from this process include a validated list of high-priority service opportunities and a detailed business case for the most attractive options. The timeline for these phases is estimated at 4-8 weeks, which provides a clear expectation for stakeholders involved. Overall, this framework serves as a practical guide for organizations looking to optimize their service offerings and drive growth.

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Service Transformation Core Competencies Business Case