Balanced Scorecard Framework: Objectives and Indicators PPT


This PPT slide, part of the 60-slide Introduction to Balanced Scorecard PowerPoint presentation, outlines the framework for a Balanced Scorecard, emphasizing the need for a balanced approach between lag and lead indicators across various organizational objectives. It categorizes objectives into 4 main perspectives: Financial, Customer, Internal, and Learning & Growth. Each category includes specific objectives, with corresponding lag indicators that measure past performance and lead indicators that act as performance drivers.

In the Financial perspective, the objectives focus on meeting shareholder expectations, improving operating performance, and achieving profitable growth. The lag indicators listed, such as Return on Equity and Business Mix, provide a retrospective view of financial health.

The Customer perspective highlights the importance of improving agency performance and satisfying target policyholders. Here, the lag indicators include metrics like Acquisition/Retention rates, while lead indicators such as Agency Performance and Policyholder Satisfaction Survey aim to predict future performance.

The Internal perspective emphasizes developing target markets and underwriting profitability. Lag indicators like Business Mix by segment and Loss Ratio are critical for assessing past performance, while lead indicators such as Business Development and Claims Quality Audit focus on proactive measures for improvement.

Finally, the Learning & Growth perspective stresses upgrading staff competencies and accessing strategic information. Lag indicators like Staff Productivity are essential for understanding historical performance, while lead indicators such as Staff Development and Strategic IT Availability are geared towards fostering future growth.

This structure illustrates a comprehensive approach to performance measurement, ensuring that organizations not only reflect on past results, but also actively drive future success.




EXPLORE MORE SLIDES FROM THIS PRESENTATION


EXPLORE MORE PRESENTATIONS ON

Balanced Scorecard Performance Measurement Business Development

Are you familiar with Flevy? We are you shortcut to immediate value.
Flevy provides business best practices—the same as those produced by top-tier consulting firms and used by Fortune 100 companies. Our best practice business frameworks, financial models, and templates are of the same caliber as those produced by top-tier management consulting firms, like McKinsey, BCG, Bain, Deloitte, and Accenture. Most were developed by seasoned executives and consultants with 20+ years of experience.

Trusted by over 10,000+ Client Organizations
Since 2012, we have provided best practices to over 10,000 businesses and organizations of all sizes, from startups and small businesses to the Fortune 100, in over 130 countries.
AT&T GE Cisco Intel IBM Coke Dell Toyota HP Nike Samsung Microsoft Astrazeneca JP Morgan KPMG Walgreens Walmart 3M Kaiser Oracle SAP Google E&Y Volvo Bosch Merck Fedex Shell Amgen Eli Lilly Roche AIG Abbott Amazon PwC T-Mobile Broadcom Bayer Pearson Titleist ConEd Pfizer NTT Data Schwab



Flevy is the world's largest knowledge base of best practices.


Leverage the Experience of Experts.

Find documents of the same caliber as those used by top-tier consulting firms, like McKinsey, BCG, Bain, Deloitte, Accenture.

Download Immediately and Use.

Our PowerPoint presentations, Excel workbooks, and Word documents are completely customizable, including rebrandable.

Save Time, Effort, and Money.

Save yourself and your employees countless hours. Use that time to work on more value-added and fulfilling activities.




Read Customer Testimonials



Receive our FREE presentation on Operational Excellence

This 50-slide presentation provides a high-level introduction to the 4 Building Blocks of Operational Excellence. Achieving OpEx requires the implementation of a Business Execution System that integrates these 4 building blocks.