This PPT slide, part of the 60-slide Introduction to Balanced Scorecard PowerPoint presentation, outlines the framework for a Balanced Scorecard, emphasizing the need for a balanced approach between lag and lead indicators across various organizational objectives. It categorizes objectives into 4 main perspectives: Financial, Customer, Internal, and Learning & Growth. Each category includes specific objectives, with corresponding lag indicators that measure past performance and lead indicators that act as performance drivers.
In the Financial perspective, the objectives focus on meeting shareholder expectations, improving operating performance, and achieving profitable growth. The lag indicators listed, such as Return on Equity and Business Mix, provide a retrospective view of financial health.
The Customer perspective highlights the importance of improving agency performance and satisfying target policyholders. Here, the lag indicators include metrics like Acquisition/Retention rates, while lead indicators such as Agency Performance and Policyholder Satisfaction Survey aim to predict future performance.
The Internal perspective emphasizes developing target markets and underwriting profitability. Lag indicators like Business Mix by segment and Loss Ratio are critical for assessing past performance, while lead indicators such as Business Development and Claims Quality Audit focus on proactive measures for improvement.
Finally, the Learning & Growth perspective stresses upgrading staff competencies and accessing strategic information. Lag indicators like Staff Productivity are essential for understanding historical performance, while lead indicators such as Staff Development and Strategic IT Availability are geared towards fostering future growth.
This structure illustrates a comprehensive approach to performance measurement, ensuring that organizations not only reflect on past results, but also actively drive future success.
This slide is part of the Introduction to Balanced Scorecard PowerPoint presentation.
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