This PPT slide, part of the 67-slide Customer Journey Mapping - Guide & Templates PowerPoint presentation, titled "Improvement Recommendations – People, Process & System" outlines a structured approach to identifying enhancements across three critical dimensions: people, processes, and systems. The content is organized into a grid format, with each column representing a specific focus area.
The first section emphasizes the importance of accountability and recruitment practices. It suggests that fostering a culture of excellence and empowering sales teams are essential for driving performance. Training initiatives, both customized and cross-brand, are highlighted as vital components for equipping staff with the necessary skills.
Moving to the process aspect, the slide stresses the need for clearly defined processes. It advocates for a comprehensive understanding of how various elements fit together, enhancing communication and ensuring that internal processes are streamlined. The inclusion of tools for process communication indicates a focus on improving awareness and consistency in execution.
The system dimension introduces various technological enhancements, such as data science applications and automated workflows. These improvements are designed to facilitate better insights and efficiency in operations. The mention of a demo environment for all products suggests a commitment to ensuring that stakeholders can engage with the systems effectively.
Overall, the slide presents a holistic view of improvement opportunities, linking enhancements in people, processes, and systems to broader business objectives. This integrated approach not only identifies specific areas for development, but also emphasizes the interconnectedness of these elements in driving organizational success.
This slide is part of the Customer Journey Mapping - Guide & Templates PowerPoint presentation.
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