This framework is developed by a team of former McKinsey and Big 4 consultants. The presentation follows the headline-body-bumper slide format used by global consulting firms.
This product (Customer Development Model [CDM]) is a 28-slide PPT PowerPoint presentation slide deck (PPTX), which you can download immediately upon purchase.
In today's business environment, there are many startups that have not yet reached the level of being fully established companies. This situation can be attributed to various factors, including ideas that do not gain traction, insufficient funding, and inadequate customer analysis.
This PowerPoint presentation highlights the Customer Development Model (CDM), a framework that provides a means to recognize and address all the activities related to customers during the initial stages of forming a company. More specifically, CDM serves as a method for systematically testing and challenging the assumptions that form the foundation of a startup by exposing them to market validation. Understanding target customers, product solutions, and purchasing behavior caters to the fragile nature of startups by providing entrepreneurs with valuable insights for success.
The Customer Development Model embodies an iterative and adaptable process that mirrors the uncertain nature of starting a new business and entering new markets. The CDM process comprises the following 4 interconnected yet individual steps:
1. Customer Discovery
2. Customer Validation
3. Customer Creation
4. Company Building
Every step of the CDM serves a distinct purpose and entails a set of specific deliverables. The first two steps, customer discovery and customer validation, are iterated until a point when customer creation can proceed.
The step-by-step process assists entrepreneurs in recognizing potential business opportunities and transforming them into successful ventures. CDM is also helpful in identifying markets and customers for established organizations by putting in place formal procedures for them. This presentation discusses each of these steps in depth.
This PowerPoint presentation on the Customer Development Model (CDM) also includes the back story of how the model came into being and discusses its applications as well. It also includes slide templates for you to use in your own business presentations.
The CDM approach emphasizes the importance of engaging with real customers in the field to validate assumptions and refine product offerings. This model is particularly beneficial for startups aiming to scale effectively by minimizing risks and maximizing market fit.
This PPT slide outlines the Customer Development Model (CDM), emphasizing its 4 key steps: Customer Discovery, Customer Validation, Customer Creation, and Company Building. Each step is interconnected, with distinct requirements and deliverables that contribute to the overall process.
Customer Discovery focuses on understanding customers, their challenges, preferences, and purchasing behaviors. This foundational step is crucial for gathering insights that inform subsequent actions. Following this, Customer Validation aims to establish a standardized sales process, which is vital for business expansion. This step ensures that the product or service meets market needs effectively.
Iteration is highlighted as a necessary component between the first 2 steps. This iterative process allows for adjustments and refinements based on feedback, ensuring that the groundwork is solid before moving to Customer Creation. In this phase, the focus shifts to stimulating demand and identifying potential customers, which is essential for driving sales and growth.
The final step, Company Building, is about structuring the organization to support growth and implement the business strategy effectively. This involves aligning resources and capabilities to meet market demands and ensure sustainable development.
Overall, the slide presents a structured approach to customer development, emphasizing the importance of understanding customer needs and validating solutions before scaling operations. The interconnected nature of these steps suggests that success in one area is dependent on the insights and validations from the previous stages. This model is particularly relevant for startups and businesses looking to refine their market strategies and enhance customer engagement.
This PPT slide focuses on the "Company Building" phase within the Customer Development Model (CDM) process, emphasizing its critical role in structuring an organization for growth. This phase is identified as the culmination of earlier stages, transitioning from informal learning to a more formalized operational framework.
Key points highlight that during this stage, organizations can leverage initial market successes to establish a robust operational structure. This is essential for effectively implementing the business plan. The slide underscores the importance of scaling operations cautiously. Premature financial commitments can jeopardize the stability of the business, suggesting that careful allocation of resources is vital.
It also warns against the risks associated with spending on unidentified customers. Such actions can lead to significant financial and operational challenges as the business begins to expand. Without a clear understanding of the customer base, the development team may find itself overwhelmed by increased demand, which could strain resources and hinder growth.
The slide concludes with a strong assertion that successful advancement to the final phase of Company Building is contingent upon having a comprehensive understanding of the customer landscape. This insight is crucial for making informed decisions that support sustainable growth and operational efficiency. Overall, the content serves as a guide for executives to navigate the complexities of scaling their organizations effectively.
This PPT slide focuses on the second step of the Customer Development Model (CDM), which is Customer Validation. This phase is crucial for businesses as it establishes a standardized sales process. The content emphasizes that customer validation can only take place after identifying the target market and customer. This step is designed to create a roadmap for reaching these identified customers effectively.
A key point highlighted is the iterative nature of the CDM. If the validation process does not yield successful results, teams are expected to revert to the Customer Discovery phase. This back-and-forth movement is essential, as it allows for refining the understanding of customer needs and market dynamics. The slide stresses that embracing failure is a vital part of this process; teams must recognize that setbacks are opportunities for learning and improvement.
Additionally, the slide notes that developing a scalable business hinges on creating a replicable sales process. This consistency is necessary for long-term success and growth. The overall message is clear: the customer validation phase is not just a checklist item, but a dynamic process that requires flexibility, resilience, and a willingness to iterate based on real-world feedback. For potential customers considering this document, the insights provided can guide strategic decisions in developing a robust customer engagement strategy.
This framework is developed by a team of former McKinsey and Big 4 consultants. The presentation follows the headline-body-bumper slide format used by global consulting firms.
For $10.00 more, you can download this document plus 2 more FlevyPro documents. That's just $13 each.
ABOUT FLEVYPRO
This document is part of the FlevyPro Library, a curated knowledge base of documents for our FlevyPro subscribers.
FlevyPro is a subscription service for on-demand business frameworks and analysis tools. FlevyPro subscribers receive access to an exclusive library of curated business documents—business framework primers, presentation templates, Lean Six Sigma tools, and more—among other exclusive benefits.
The average daily rate of a McKinsey consultant is $6,625 (not including expenses). The average price of a Flevy document is $65.
Trusted by over 10,000+ Client Organizations
Since 2012, we have provided best practices to over 10,000 businesses and organizations of all sizes, from startups and small businesses to the Fortune 100, in over 130 countries.
Read Customer Testimonials
"I have used Flevy services for a number of years and have never, ever been disappointed. As a matter of fact, David and his team continue, time after time, to impress me with their willingness to assist and in the real sense of the word. I have concluded in fact
that it is not at all just a repository of documents/resources but, in the way that David and his team manage the firm, it is like dealing with consultants always ready to assist, advise and direct you to what you really need, and they always get it right.
I am an international hospitality accomplished senior executive who has worked and lived during the past 35 years in 23 countries in 5 continents and I can humbly say that I know what customer service is, trust me.
Aside from the great and professional service that Flevy's team provide, their wide variety of material is of utmost great quality, professionally put together and most current.
Well done Flevy, keep up the great work and I look forward to continue working with you in the future and to recommend you to a variety of colleagues around the world.
"
– Roberto Pelliccia, Senior Executive in International Hospitality
"FlevyPro has been a brilliant resource for me, as an independent growth consultant, to access a vast knowledge bank of presentations to support my work with clients. In terms of RoI, the value I received from the very first presentation I downloaded paid for my subscription many times over! The
quality of the decks available allows me to punch way above my weight – it's like having the resources of a Big 4 consultancy at your fingertips at a microscopic fraction of the overhead.
"
– Roderick Cameron, Founding Partner at SGFE Ltd
"Flevy is our 'go to' resource for management material, at an affordable cost. The Flevy library is comprehensive and the content deep, and typically provides a great foundation for us to further develop and tailor our own service offer."
– Chris McCann, Founder at Resilient.World
"As a young consulting firm, requests for input from clients vary and it's sometimes impossible to provide expert solutions across a broad spectrum of requirements. That was before I discovered Flevy.com.
Through subscription to this invaluable site of a plethora of topics that are key and crucial to consulting, I
have been able to exceed expectations and deliver quality advice and solutions to my clients. The quality and expertise of the authors are exemplary and gives me great confidence to use as part of my service offerings.
I highly recommend this company for any consultant wanting to apply international best practice standards in their service offerings.
"
– Nishi Singh, Strategist and MD at NSP Consultants
"Flevy.com has proven to be an invaluable resource library to our Independent Management Consultancy, supporting and enabling us to better serve our enterprise clients.
The value derived from our [FlevyPro] subscription in terms of the business it has helped to gain far exceeds the investment made, making a subscription a no-brainer for any growing consultancy – or in-house strategy team."
– Dean Carlton, Chief Transformation Officer, Global Village Transformations Pty Ltd.
"As an Independent Management Consultant, I find Flevy to add great value as a source of best practices, templates and information on new trends. Flevy has matured and the quality and quantity of the library is excellent. Lastly the price charged is reasonable, creating a win-win value for
the customer, Flevy and the various authors. This is truly a service that benefits the consulting industry and associated clients. Thanks for providing this service.
"
– Jim Schoen, Principal at FRC Group
"As a consulting firm, we had been creating subject matter training materials for our people and found the excellent materials on Flevy, which saved us 100's of hours of re-creating what already exists on the Flevy materials we purchased."
– Michael Evans, Managing Director at Newport LLC
"The wide selection of frameworks is very useful to me as an independent consultant. In fact, it rivals what I had at my disposal at Big 4 Consulting firms in terms of efficacy and organization."
– Julia T., Consulting Firm Owner (Former Manager at Deloitte and Capgemini)
Download our free compilation of 50+ Strategy & Transformation slides and templates. Frameworks include McKinsey 7-S, Balanced Scorecard, Disruptive Innovation, BCG Curve, and many more.
Click main image to view in full screen.
