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DESCRIPTION
Do you have a unique use case for a chatbot on your site?
What is your last time using chatbot?
Does your business need an app or a chatbot?
How do you imagine the dialogue of your chatbot?
Do you identify keywords to which your chatbot responds?
... Answer these questions and more with this Chatbots Strategy Implementation Toolkit:
• Rate your expertise with the use of chatbots.
• Make personality and emotion shine through in your bot.
• Know if your bot is getting results.
• Know which is best for your organization.
• Do manage to accomplish your growth ambitions without wasting money, resources and time.
• Get your idea to market first.
• Make your workforce more data literate.
• Petition to get your adoption records.
• Rate your expertise with querying databases.
The Chatbots Strategy Implementation Toolkit includes a set of best practice templates, step-by-step workplans, and maturity diagnostics for any Chatbot Strategy & Implementation related project. Please note the above partial preview is ONLY of the Self Assessment Excel Dashboard, referenced in steps 1 and 2 (see below for more details).
Through a 3-step process, this toolkit will guide you from idea to implementation. Please find a below a summary of the 3 steps.
STEP 1: Get your bearings
Start with the latest quick edition of the Chatbots Strategy Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.
Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation.
STEP 2: Set concrete goals, tasks, dates and numbers you can track
Featuring 989 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Chatbots Strategy improvements can be made.
The Self-Assessment Excel Dashboard; with the Chatbots Strategy Self-Assessment and Scorecard you will develop a clear picture of which Chatbots Strategy areas need attention, which requirements you should focus on and who will be responsible for them:
• Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
• Gives you a professional Dashboard to guide and perform a thorough Chatbots Strategy Self-Assessment
• Is secure: Ensures offline data protection of your Self-Assessment results
• Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next
STEP 3: Implement, Track, follow up and revise strategy
The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Chatbots Strategy projects with the 62 implementation resources. There are 62 step-by-step Chatbots Strategy Project Management Form Templates covering over 1500 Chatbots Strategy project requirements and success criteria.
Got a question about the product? Email us at support@flevy.com or ask the author directly by using the "Ask the Author a Question" form. If you cannot view the preview above this document description, go here to view the large preview instead.
Source: Best Practices in Customer Service Excel: Chatbots Strategy - Implementation Toolkit Excel (XLSX) Spreadsheet, Gerard Blokdijk
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ABOUT THE AUTHOR
Gerard is the CEO at The Art of Service. He has been providing information technology insights, talks, tools and products to organizations in a wide range of industries for over 25 years. Gerard is a widely recognized and respected information expert. Gerard founded The Art of Service consulting business in 2000. Gerard has authored numerous published books to date.
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