Chatbots Strategy - Implementation Toolkit (Excel XLSX)

DESCRIPTION

This product (Chatbots Strategy - Implementation Toolkit) is an Excel template (XLSX) with a supplemental Zip archive file document, which you can download immediately upon purchase.

Do you have a unique use case for a chatbot on your site?
What is your last time using chatbot?
Does your business need an app or a chatbot?
How do you imagine the dialogue of your chatbot?
Do you identify keywords to which your chatbot responds?
... Answer these questions and more with this Chatbots Strategy Implementation Toolkit:

•  Rate your expertise with the use of chatbots.
•  Make personality and emotion shine through in your bot.
•  Know if your bot is getting results.
•  Know which is best for your organization.
•  Do manage to accomplish your growth ambitions without wasting money, resources and time.
•  Get your idea to market first.
•  Make your workforce more data literate.
•  Petition to get your adoption records.
•  Rate your expertise with querying databases.

The Chatbots Strategy Implementation Toolkit includes a set of best practice templates, step-by-step workplans, and maturity diagnostics for any Chatbot Strategy & Implementation related project. Please note the above partial preview is ONLY of the Self Assessment Excel Dashboard, referenced in steps 1 and 2 (see below for more details).

Through a 3-step process, this toolkit will guide you from idea to implementation. Please find a below a summary of the 3 steps.

STEP 1: Get your bearings

Start with the latest quick edition of the Chatbots Strategy Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation.

STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 989 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Chatbots Strategy improvements can be made.

The Self-Assessment Excel Dashboard; with the Chatbots Strategy Self-Assessment and Scorecard you will develop a clear picture of which Chatbots Strategy areas need attention, which requirements you should focus on and who will be responsible for them:

•  Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
•  Gives you a professional Dashboard to guide and perform a thorough Chatbots Strategy Self-Assessment
•  Is secure: Ensures offline data protection of your Self-Assessment results
•  Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next

STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Chatbots Strategy projects with the 62 implementation resources. There are 62 step-by-step Chatbots Strategy Project Management Form Templates covering over 1500 Chatbots Strategy project requirements and success criteria.

Source: Best Practices in Customer Service, Service Excellence Excel: Chatbots Strategy - Implementation Toolkit Excel (XLSX) Spreadsheet, Gerard Blokdijk