Resource Allocation and Quality Assessment in IT Development PPT

This PPT slide, part of the 654-slide Business Unit Strategy Training Program PowerPoint presentation, presents an analysis of Company X's IT organization's capacity to develop applications, focusing on resource allocation and quality assessment. The left section highlights the distribution of resources between development and maintenance. It indicates that in 1995, 61% of resources were allocated to development, while 39% went to maintenance. By 1997, the allocation shifted, with 59% dedicated to maintenance and only 41% to development. This trend suggests a growing emphasis on maintaining existing systems rather than investing in new development, which could hinder innovation and responsiveness to market demands.

The right section provides a quality assessment of the MIS development applications over the same years. It compares user ratings of functional quality against MIS's technical quality ratings. In 1995, user ratings were at 80%, while technical quality was rated at 70%. By 1996, user satisfaction improved to 86%,, but technical quality saw only a slight increase to 70%. In 1997, user ratings remained high at 85%,, but technical quality dropped to 60%. These figures indicate a potential disconnect between user satisfaction and the technical robustness of the applications, raising concerns about the sustainability of user satisfaction in the long term.

Overall, the slide underscores the critical balance between resource allocation for development and maintenance, alongside the importance of ensuring high-quality application performance. For decision-makers, this analysis serves as a call to reassess resource distribution and focus on enhancing both user and technical quality to foster a more agile and effective IT organization.

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