Linking Performance Indicators across Organizational Levels PPT
This PPT slide, part of the 139-slide Business Process Improvement (BPI 7) PowerPoint presentation, presents a framework for understanding performance indicators across different organizational levels. It categorizes these indicators into 4 distinct measures: M1 through M4. M1 represents the Organizational Level, which is associated with executive scorecard indicators. This level is crucial for strategic oversight and aligns with high-level organizational goals. M2 pertains to the Process or Functional Level, where VP or Director scorecard indicators come into play. This level focuses on the effectiveness of specific processes within the organization.
M3 is defined as the Sub-Process or Departmental Level, where manager scorecard indicators are utilized. This level emphasizes departmental performance and the management of sub-processes, ensuring that departmental objectives align with broader organizational goals. M4 refers to the Task or Activity Level, which employs work group scorecard indicators. This level is essential for monitoring the performance of individual tasks and activities, providing granular insights into operational efficiency.
The diagram illustrates the flow of tasks and their relationship to the various performance indicators. Tasks 1 through 5 are connected to M3 and M4, indicating that both departmental and activity-level performance are being assessed. The process outcome is linked to M2, which feeds into M1, ultimately impacting the customer experience. This structured approach allows organizations to assess performance at multiple levels, ensuring that each layer of the organization is aligned with overall objectives. Understanding this linkage is vital for executives aiming to drive performance improvements and enhance customer satisfaction.
This slide is part of the Business Process Improvement (BPI 7) PowerPoint presentation.
Developed by a Senior Executive and Operational Excellence Coach with experience at organizations including NOKIA, MICROVENTION, and MAGELLAN, this is a presentation on the BPI 7 methodology for business process management/improvement.
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Process Improvement Process Analysis Customer Experience Business Process Improvement Customer Satisfaction
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