Benchmarking for Superior Performance (PowerPoint PPTX)

Benchmarking is the pursuit of superior company performance through best practices. It involves setting operational targets based on industry best practices. Traditional target-setting methods have left some companies vulnerable to global competition. Japanese philosophy of "dantotsu" (striving to be the best of the best) embodies the essence of gaining a competitive edge.

Benchmarking is globally embraced for achieving operational excellence. It's a structured, proactive process leading to superior performance and competitive advantage. It involves comparing one's function to others and adopting best practices for profitability, high inventory turnover, and asset returns.

Benchmarking is positive and proactive, aiding in goal setting based on the best practices of the industry. It differs from traditional methods, aiming for constant improvement.

This presentation is based on Robert C. Camp's Xerox Benchmarking Process model. It covers benchmarking benefits, types, identifying targets, and project execution steps, including site visits, etiquette, and success factors.

LEARNING OBJECTIVES

1. Gain a broad understanding of the key concepts of benchmarking.
2. Learn how to identify, assess and implement various types of benchmarking projects to meet the your organization's goals based on the Xerox Benchmarking model.
3. Gain awareness of the code of conduct for benchmarking and make preparations to get the most out of a site visit.
4. Define the critical success factors in benchmarking implementation.
5. Kick-start benchmarking projects that are aligned to your company's strategic goals.

CONTENTS

1. Introduction to Benchmarking
2. The Four-phase, Ten-step Xerox Benchmarking Process
•  Step 1: What to benchmark?
•  Step 2: Whom to benchmark?
•  Step 3: Data collection
•  Step 4: Determine current performance "gap"
•  Step 5: Project future performance levels
•  Step 6: Communicate findings and gain acceptance
•  Step 7: Establish goals
•  Step 8: Develop action plans
•  Step 9: Implement actions and monitor progress
•  Step 10: Re-calibrate benchmarks
3. Benchmarking Roles and Responsibilities
4. Benchmarking Inspection Checklist (Toll-gate Review)
5. Benchmarking Etiquette
6. Benchmarking Site Visit
7. Benchmarking Pitfalls and Success