If you are logged in, your referral link [?] is automatically included below.
EMBED CODE (Copy and Paste)
BENEFITS OF DOCUMENT
- Easier implementation of Problem Management process in your Organisation
- ISO 20000 and ITSM best practice compliant
- Templates and Samples for key concepts included
DOCUMENT DESCRIPTION
This document establishes an Problem Management (PM) process according to ITSM best practice and ISO 20000. (Word document including Visio diagram of the process)
This document introduces the Problem Management process Framework; the workflow, roles and responsibilities, RACI Matrix, KPIs, metrics, procedures, and policies needed to implement a high quality process.
Document contains suggested templates for:
Problem Life-cycle stages
Prioritization Matrix
Categorization
Problem Closure codes
Problem Cause codes
This document introduces the Problem Management process Framework; the workflow, roles and responsibilities, RACI Matrix, KPIs, metrics, procedures, and policies needed to implement a high quality process.
Document contains suggested templates for:
Problem Life-cycle stages
Prioritization Matrix
Categorization
Problem Closure codes
Problem Cause codes
This document introduces the Problem Management process Framework; the workflow, roles and responsibilities, RACI Matrix, KPIs, metrics, procedures, and policies needed to implement a high quality process.
Document contains suggested templates for:
Problem Life-cycle stages
Prioritization Matrix
Categorization
Problem Closure codes
Problem Cause codes
This document introduces the Problem Management process Framework; the workflow, roles and responsibilities, RACI Matrix, KPIs, metrics, procedures, and policies needed to implement a high quality process.
Document contains suggested templates for:
Problem Life-cycle stages
Prioritization Matrix
Categorization
Problem Closure codes
Problem Cause codes
This document introduces the Problem Management process Framework; the workflow, roles and responsibilities, RACI Matrix, KPIs, metrics, procedures, and policies needed to implement a high quality process.
Document contains suggested templates for:
Problem Life-cycle stages
Prioritization Matrix
Categorization
Problem Closure codes
Problem Cause codes
Got a question about the product? Email us at [email protected] or ask the author directly by using the form to the right. If you cannot view the preview above this document description, go here to view the large preview instead.
Source: Problem Management Workflow - Process Guide Word document
This document is available as part of the following discount bundle(s):
| |
Problem Management Workflow - Process Guide
Sold by Ivana Nissen (this author has 25 documents)
This business document is categorized under the function(s):
It applies to All Industries
File Type: Word (docx)
File Size: 349.2 KB Number of Pages: 50
Related Topic(s):
Problem Management
Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document. This product contains a supplemental PDF document.
Initial upload date (first version): Dec 8, 2017 Most recent version published: Feb 14, 2018
Download our FREE Strategy & Transformation Framework Templates
|
Download our free compilation of 50+ Strategy & Transformation slides and templates. Frameworks include McKinsey 7-S Strategy Model, Balanced Scorecard, Disruptive Innovation, BCG Experience Curve, and many more.
To receive this free download, enter your email address below and click the "Email Me" button.
|
Ask the Author a Question
Must be logged in
Click here to log in
|