What should we be doing during the Coronavirus pandemic? Download our FREE presentation on COVID-19. This is an exclusive promotion being run on LinkedIn.
  Please register (it's free!) or login to view the document preview.
If you are logged in, your referral link [?] is automatically included below.
EMBED CODE (Copy and Paste)


BENEFITS OF DOCUMENT
  1. Easier implementation of Request Fulfilment process in your Organisation
  2. ISO 20000 and ITIL v3 compliant

DOCUMENT DESCRIPTION

This document establishes an Request Fulfilment (RF) process according to ITIL v3 best practice and ISO 20000. (Word document including Visio diagram of the process)

This document introduces the Incident Management process Framework; the workflow, roles and responsibilities, RACI Matrix, KPIs, metrics, procedures, and policies needed to implement a high quality process.

Got a question about the product? Email us at [email protected] or ask the author directly by using the form to the right. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: ITIL Request Fulfillment Workflow - Process Guide Word document

 
Top Flevy Author [?]

ITIL Request Fulfillment Workflow - Process Guide

Sold by Ivana Nissen (this author has 35 documents)

$40.00

ALL FEES INCLUDED
Add to Cart
  

This business document is categorized under the function(s): Information Technology   ITIL  

It applies to All Industries.

File Type: Word (docx)

File Size: 337.6 KB

Number of Pages: 36

Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document.

This product contains a supplemental PDF document.

Initial upload date (first version): Dec 9, 2017
Most recent version published: Feb 14, 2018

Ask the Author a Question

Must be logged in Click here to log in




CUSTOMER TESTIMONIALS

"Your business framework guides help us add structure and clarity to what we're doing and I'm sure improve the output. They also save us a lot of time. Just in opportunity cost of our staff alone, these documents have paid for themselves many times over."

– VP of Marketing at a Multinational Corporation
  "Flevy has been proven to be an invaluable resource for our firm. We have used many of the documents in our client engagements as have found the content to be very thorough and professionally put together. Good to know a resource like this exists."

– Partner at a Management Consulting Firm




SELECT CUSTOMERS

Flevy has provided quality business documents to businesses and organizations of all sizes across the world—in over 60 countries. Below is just a very small sample of our customer base.



Did you know?
The average daily rate of a McKinsey consultant is $6,625 (not including expenses). The average price of a Flevy document is $65.



VIEW BY


Are you a business professional?
Join Flevy and sell your business documents.

Just as the mobile apps market has helped software developers earn sustainable, passive income, we hope Flevy will do the same for business professionals, like yourself. There's no reason to let your IP collect dust when it can be making you perpetual income.


CUSTOMERS ALSO BOUGHT THESE DOCUMENTS

Digital Transformation Strategy
Listed under:  Information Technology  Strategy, Marketing, & Sales
View more from: LearnPPT   Top Flevy Author [?]
118-slide PowerPoint deck. Digital Transformation is being embraced by companies across most industries, as the role of technology shifts from being a business enabler to a business driver. Transformation is driven by 6 Technology Trends: - Social Media - [read more]
$89.00

Add to Cart View Details

ITIL 4 Foundation - PPT + ITIL 4 Poster (New)
Listed under:  Information Technology  ITIL
View more from: Ivana Nissen   Top Flevy Author [?]
234-slide PowerPoint deck and supporting PDF. ITIL 4 Foundation PPT + ITIL 4 Foundation Poster ( printable in A1, A2, A3 format) 200 pages PPT + 75+ Exam preparation Questions Couseware is accredited according to the actual official Syllabus and contains: - The key [read more]
$85.00

Add to Cart View Details

Healthcare Business Capability Model
1-page PDF document. A business capability model for a Healthcare company. To be used as a core document for Enterprise Architects and EA work. Also very valuable to Business Architects and Business Architecture projects/programmes.
$30.00

Add to Cart View Details

Insurance Company Business Capability Model
1-page PDF document. A business capability model for an Insurance company. To be used as a core document for Enterprise Architects and EA work. Also very valuable to Business Architects and Business Architecture projects/programmes.
$30.00

Add to Cart View Details

ITIL 4 Poster: ITIL 4 Key Concepts (2019) - New
Listed under:  Information Technology
View more from: Ivana Nissen   Top Flevy Author [?]
2-page PDF document. ITIL 4 Poster - 2019, ITIL 4 - Service Value System Poster - printable in A1, A2, A3 ( Note: This poster is also available as part od "ITIL 4 Foundation - PPT + ITIL 4 Poster" as well as "ITIL 4 - Bundle of 5 [read more]
$25.00

Add to Cart View Details

Digital Transformation: Integrated Business Ecosystems
Listed under:  Information Technology  Strategy, Marketing, & Sales
View more from: LearnPPT   Top Flevy Author [?]
81-slide PowerPoint deck. We are living in the Digital Age. For organizations to remain competitive, they must develop and execute robust Digital Transformation Strategies. Organizations that have excelled in Digital Transformation distinguish themselves [read more]
$59.00

Add to Cart View Details

Center of Excellence (CoE)
Listed under:  Information Technology
View more from: R Bradley Consulting
60-slide PowerPoint deck. This presentation takes you through the thinking and delivery of a Centre of Excellence (CoE). It contains valuable information to firstly help you build the business case for the CoE. It then examines the various delivery models [read more]
$30.00

Add to Cart View Details

ITIL Lifecycle Poster (ITIL v3-2011)
Listed under:  Information Technology  ITIL
View more from: Ivana Nissen   Top Flevy Author [?]
1-page PDF document. ITIL v3 - 2011 Lifecycle Poster - printable in A1, A2, A3 Poster describes ITIL Lifecycle model: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. Poster includes all ITIL [read more]
$20.00

Add to Cart View Details

RFP Template for IT Managed Services
55-page Word document and supporting Word. This word document is part of a bundle: - IT Service Requirements (primary document) - RFP Template (secondary document) The IT Service Requirements document includes 41 IT services descriptions spanning Infrastructure Management and [read more]
$60.00

Add to Cart View Details

Consultasaurus PowerPoint Deck
Listed under:  Project Management  PowerPoint Templates
View more from: Monster Templates
901-slide PowerPoint deck. ****Now only 45 Dollars for Decemeber***** ****NEW UPDATE - NOW 900 SLIDES!!!**** Consultasaurus PowerPoint Templates - 900+ unique editable slides with no duplication for Project Management, Reporting, Benchmarking, Analytics, Data [read more]
$45.00

Add to Cart View Details

Become your organization's resident expert on...

Digital Transformation
 
Strategy Development
 
Post-merger Integration (PMI)
 
Performance Management
 
Business Transformation
 
Organizational Culture (OC)
 
Organizational Design (OD)
 
Change Management
Interested in something else? Browse our 350+ Business Toolkits of best practices, each focused on a specific management topic.