BUY WITH CONFIDENCE
DESCRIPTION
With the evolving technology, leaders will have to keep evolving their Customer Experience (CX) approaches to secure additional avenues of revenue and to stay competitive in the market. To do this, they will need to develop Data Analytics capabilities to effectively utilize insights on customer preferences and provide them with the offerings of their choice. Digital Transformation initiatives fall short of securing their maximum value potential due to the leadership's focus on improving specific touchpoints instead of confronting the entire Customer Journey—spanning across several departments and channels.
To make their evolved CX sustainable and to become customer-centric, organizations need to clearly transform their ways of doing business, operations, and employee behaviors. This is not going to happen by concentrating entirely on the front-end CX and not improving the fundamental support processes.
This presentation provides a detailed overview of the 5-phase approach that organizations can utilize to enrich their CX and capture the highest potential value:
1. Understand What Customers Value
2. Simplify and Streamline Offering
3. Link Customer Value to Operational Drivers
4. Focus on Most Important Customer Journeys
5. Adopt Continuous Improvement (CI) Thinking
The slide deck also includes some slide templates for you to use in your own business presentations.
Got a question about the product? Email us at support@flevy.com or ask the author directly by using the "Ask the Author a Question" form. If you cannot view the preview above this document description, go here to view the large preview instead.
Source: Best Practices in Customer Experience, Shareholder Value PowerPoint Slides: Value Creation: Impact of Customer Experience (CX) PowerPoint (PPT) Presentation, learnppt
OVERVIEW
Customer Experience Shareholder Value Digital Transformation Customer Decision Journey Mobile Strategy Cost Reduction Assessment Big Data Performance Management Corporate Board Robotic Process Automation Innovation Management Ideation Creativity Service Design Customer-centric Organization Project Finance Business Framework PowerPoint Diagrams Value Chain Analysis Target Operating Model Continuous Improvement Consulting Frameworks Cyber Security Business Transformation Business Case Development Financial Modeling Growth Strategy Organizational Design Strategy Development Strategic Thinking Strategy Frameworks Strategy Development Example
Download our FREE Digital Transformation Templates
Download our free compilation of 50+ Digital Transformation slides and templates. DX concepts covered include Digital Leadership, Digital Maturity, Digital Value Chain, Customer Experience, Customer Journey, RPA, etc. |