Want FREE Templates on Strategy & Transformation? Download our FREE compilation of 50+ slides. This is an exclusive promotion being run on LinkedIn.

  Please register (it's free!) or login to view the remaining preview.
If you are logged in, your referral link [?] is automatically included below.
EMBED CODE (Copy and Paste)


BENEFITS OF DOCUMENT

  1. Provides a holistic framework for Total Quality Management based on the Philips Crosby approach.
  2. Provides guidelines on the four key management activities for quality management.

DOCUMENT DESCRIPTION

Many quality improvement programs fail because they were not managed as a total process. Total Quality Process (TQP) teaches you how to approach quality or any change initiative as a company-wide effort. You will learn how to make a commitment, plan and begin to implement systems for managing quality that integrates all the people, processes/systems and continuous improvement initiatives together.

Based on Philip Crosby's TQM methodology, what this presentation guide will focus is not a new quality control system, but a company-wide approach to total quality. A process for total quality must comprise Quality Management and Quality Improvement. The Total Quality Process (TQP) introduced in this presentation is based on Five Quality Principles and establishes Four Key Activities for Quality Management. TQP is designed to involve every employee in your company in quality improvement efforts.

LEARNING OBJECTIVES

1. Explain the Principles of Quality
2. Describe the TQP framework ("House of Quality")
3. Define the Four Key Activities for managing quality
4. Explain the need for a culture change, starting at the top
5. Demonstrate a personal commitment to total quality
6. Explain the TQP implementation infrastructure
7. Describe how to put the systems for TQP into motion
8. Identify ways to sustain TQP activities
9. Understand a manager's role in quality improvement

CONTENTS

1. Goals of TQP
2. Understanding the Principles of Quality
3. The TQP Framework
4. Four Key Activities
5. Making a Commitment
6. Planning for TQP
- Form a TQP Implementation Team
- Create Quality Awareness
- Educate Everyone
- Prepare for Goal Setting
7. Putting Systems into Motion
- Set up Work Process Measurements
- Measure Quality (Cost of Quality)
- Form Quality Action Teams for Solving Problems
- Recognize Participation
8. Keeping it Going
- Ensure Activities are Ongoing
- Review and Recognize Quality Management Team's Success
9. Management's Role in TQP
10. Strategies for Success

Got a question about the product? Email us at [email protected] or ask the author directly by using the form to the right. If you cannot view the preview above this document description, go here to view the large preview instead.

Source: Total Quality Process (TQP) PowerPoint document

 
Top Flevy Author [?]

Total Quality Process (TQP)

Sold by Operational Excellence Consulting (this author has 136 documents)

$69.00

ALL FEES INCLUDED
Add to Cart
  

This business document is categorized under the function(s):

It applies to All Industries

File Type: PowerPoint (pptx)

File Size: 8.2 MB

Number of Slides: 100 (includes cover, transition slides)

Related Topic(s): Total Quality Management Quality Management & Assurance

Purchase includes lifetime product updates. After your purchase, you will receive an email to download this document.

Terms of usage (for all documents from Operational Excellence Consulting)

Initial upload date (first version): Oct 6, 2013
Most recent version published: Nov 12, 2018

Ask the Author a Question

Must be logged in Click here to log in






CUSTOMER TESTIMONIALS




SELECT CUSTOMERS

Since 2012, we have provided best practices to over 5,000 businesses and organizations of all sizes across the world—in over 130 countries. Below is just a very small sample of our customer base.



Did you know?
The average daily rate of a McKinsey consultant is $6,625 (not including expenses). The average price of a Flevy document is $65.



CUSTOMERS ALSO BOUGHT THESE DOCUMENTS

121-slide PowerPoint deck
$180.00
66-slide PowerPoint deck and supporting Excel workbook
$69.00
Excel workbook and supporting ZIP
$149.00
76-slide PowerPoint deck
$49.00
26-slide PowerPoint deck
$39.00
61-slide PowerPoint deck
$40.00
62-slide PowerPoint deck
$25.00

 
RELATED TOPICS

TOP 10 TOPICS

Become your organization's resident expert on...

Digital Transformation
 
Strategy Development
 
Organizational Design (OD)
 
Performance Management
 
Post-merger Integration (PMI)
 
Organizational Culture (OC)
 
Business Transformation
 
Innovation Management
Interested in something else? Browse our 350+ Business Toolkits of best practices, each focused on a specific management topic.