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This conflict is set up as a scenario where an experienced project leader and a working supervisor resents the fact that there are fewer and more qualified employees while there are an increasing number of less qualified and inexperienced employees on her team. Her employer has even brought in employees from India and the Philippines to ensure adequate staffing. While she realizes these are necessary "evils" given the economic and employment climate, she is impatient with the inexperienced employees and the "foreigners," and in fact, she often withholds information and believes she's too busy to coach or mentor them. She's been observed on several occasions coaching other project leaders she supervises. This supervisor also treats Caucasian male managers with the utmost respect while having little patience and respect for female managers. Because all parties are involved with customers, these behaviors and attitude ultimately negatively impact the level of service customers receive.
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Source: Resolving Workplace Conflicts: Employee Relations - Refusal to Work with Diverse Employees PDF document
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Resolving Workplace Conflicts: Employee Relations - Refusal to Work with Diverse Employees
This business document is categorized under the function(s): Organization, Change, & HR
It applies to All Industries.
File Size: 211.8 KB
Number of Pages: 4
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Initial upload date (first version): Jul 29, 2019
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